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  • June 4, 2020 at 4:07 pm #1219443
    globalBPA

    Hi
    After a month of testing, we have the conviction that ENFOD theme 4.7.5 on WordPress 5.4.1 is causing crashes of the website.
    It looks like the editor is desactivated, the contennt managed by AVIA desappear.

    Example of issue cause by enfold on both sites. (cf picture link)
    https://lambda.globalbpa.com/wp-content/uploads/assignments/lambda-screenshot-20200602-02.gif

    The cause is unclear to us. it mostly happen whe one publish a page, and the entire site content managed by AVIA deasappear.
    We have installed a stagging web site on a powerful server in order to uplift all wordpress thresholds, and the issue appears in the same manner:
    – page creation
    – or import of AVIA code from an existing page into a new page of the stagging site (for example https://www.globalbpa.com/covid-19-referentiel-reglementaire/) caused crashes.
    When the site crashes, although we restaure the database, any published page using AVIA systematically leads to a crash (cf above picture link)

    Can you help?

    Best regards

    • This topic was modified 4 years, 5 months ago by globalBPA. Reason: Add links for resources (list of plugins) to be downloaded
    June 5, 2020 at 12:58 pm #1219784
    Rikard

    Hey globalBPA,

    The screenshot you posted leads to a 404 page, and the login details don’t work. Please check and verify.

    If the problem is that you are losing your content when saving then it’s likely due to open html markup in your content somewhere before it starts breaking. Please look for and close any open markup you might have in your content.

    <strong>Bold text closed properly</strong>

    Best regards,
    Rikard

    June 7, 2020 at 2:38 pm #1220188
    globalBPA
    This reply has been marked as private.
    June 9, 2020 at 3:51 am #1220713
    Rikard

    Hi,

    Thanks for the update and login details. I’m not sure I understand the problem though, I edited the page in private and that seems to be loading the Layout Builder without any problems. Is this happening on specific pages only? If so then please link to the problem pages directly. If I’m not understanding the problem correctly then please try to explain a bit further or post working screenshots highlighting the problem.

    Best regards,
    Rikard

    June 9, 2020 at 10:01 am #1220800
    globalBPA
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    June 9, 2020 at 10:47 am #1220817
    globalBPA
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    June 9, 2020 at 12:40 pm #1220831
    globalBPA
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    June 9, 2020 at 1:05 pm #1220834
    Yigit

    Hi,

    I think it is related to your cache plugin. I checked your pages including your blog page on your testing installation however I am not able to reproduce the issue. All elements load fine and does not display any warning.

    If your page content is missing after updating, that is probably related to broken custom HTML on your page as Rikard mentioned earlier. However I tried duplicating your page on my local installation and none of the elements were deleted.

    Since you mentioned database issue, I went to Enfold theme options > Performance and choose to disable adding unique timestamp option – https://kriesi.at/documentation/enfold/optimization/#troubleshoot.

    If none of the above helps, could you please share a link of the page where we can see the issue? :)

    Regards,
    Yigit

    June 9, 2020 at 1:51 pm #1220849
    globalBPA

    Dear Yigit,

    Thank you for your answer.

    We have desactivated our cache mangement plugin (WP Rocket), and then we have followed the same operating procedure:
    – add a new blanck Page
    – activate the advanced editor (AVIA)
    – paste the same AVIA code into the blanck place holder of the new Page we are creating: https://lambda.globalbpa.com/wp-content/uploads/2020/06/globalbpa-wp-fiches-metiers-vue-generale-code-AVIA.pdf
    – Press the “publish” button

    And …
    The same crash occured

    I wait for your advice,

    June 9, 2020 at 2:20 pm #1220865
    globalBPA
    This reply has been marked as private.
    June 10, 2020 at 9:38 am #1221116
    globalBPA
    This reply has been marked as private.
    June 10, 2020 at 11:34 am #1221139
    Yigit

    Hi,

    I tried creating a new page with shortcodes and it works fine there so I am guessing you are only experiencing this issue on Landing Pages post types, is that correct?

    Could you please post FTP logins of your testing environment as well?

    Best regards,
    Yigit

    June 10, 2020 at 1:07 pm #1221175
    globalBPA
    This reply has been marked as private.
    June 10, 2020 at 2:08 pm #1221197
    globalBPA
    This reply has been marked as private.
    June 10, 2020 at 2:47 pm #1221214
    Yigit

    Hi Andre,

    I am pretty sure there is a misunderstanding.

    I could not make sure what exactly was the issue you were having yesterday, therefore I tried suggesting 3 solutions to 3 different problems. That is partly because some of the links you shared are not working and not to waste your and our time, we recommended possible solutions. From what I understood from other 2 screenshots I attached in private content field, “notice instead of element is displayed” is the issue but that would not crash your site.

    I could reproduce that by following your instructions here – https://kriesi.at/support/topic/site-database-crash-with-avia-enfold-4-7-5-wp-5-4-1/#post-1220865 but again, that would not crash your site or database.

    I understand your frustration but we need to understand the issue clearly in order to provide you an accurate solution. FTP logins will help us check the logs but if you are seeing an error message other than “element notice”, please share a screenshot of it as well.

    Best regards,
    Yigit

    June 10, 2020 at 2:50 pm #1221217
    globalBPA
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    June 10, 2020 at 2:52 pm #1221219
    globalBPA
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    June 10, 2020 at 3:07 pm #1221224
    globalBPA
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    June 10, 2020 at 3:13 pm #1221229
    globalBPA
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    June 10, 2020 at 3:20 pm #1221233
    globalBPA
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    June 10, 2020 at 3:24 pm #1221234
    globalBPA
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    June 10, 2020 at 5:17 pm #1221271
    globalBPA
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    June 11, 2020 at 9:39 am #1221580
    globalBPA
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    June 11, 2020 at 9:52 am #1221586
    globalBPA
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    June 11, 2020 at 12:38 pm #1221646
    globalBPA
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    June 12, 2020 at 6:54 pm #1222150
    globalBPA

    Hello, given the fact that the issue causing the recurring crash of our web site has not been fixed, we have made the decision to uninstall the ENFOLD theme and the AVIA editor from the web site.
    Best regards

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  • The topic ‘Site database crash with AVIA (ENFOLD 4.7.5) / WP 5.4.1’ is closed to new replies.