Viewing 15 posts - 1 through 15 (of 15 total)
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  • May 14, 2020 at 4:14 pm #1212974
    hugger38

    Hi,

    We are using an Enfold child theme on one of our sites, and we keep seeing critical errors since updating it to current WP and PHP versions. It appears to be a conflict between the theme and the revslider plug in (activating this knocks the site down entirely). We’re at a bit of a loss as to how to rectify this currently.

    Could you take a look at the staging site below and help us out?

    Thanks

    • This topic was modified 5 years, 9 months ago by hugger38.
    May 15, 2020 at 5:45 pm #1213353
    Victoria

    Hey hugger38,

    Could you please attach some screenshots of the issue?

    Can you please check the server log for error?

    Best regards,
    Victoria

    May 18, 2020 at 10:26 am #1213968
    hugger38

    Hi,

    When we try to activate the latest version of the revslider plugin this is the error we see:

    Fatal error: Uncaught Error: [] operator not supported for strings in /www/wp-content/plugins/revslider/includes/framework/base-admin.class.php:71 Stack trace: #0 /www/wp-content/plugins/revslider/admin/revslider-admin.class.php(572): RevSliderBaseAdmin::addMetaBox(‘Revolution Slid…’, ”, Array, NULL) #1 /www/wp-content/plugins/revslider/admin/revslider-admin.class.php(73): RevSliderAdmin->addSliderMetaBox() #2 /www/wp-content/plugins/revslider/admin/revslider-admin.class.php(44): RevSliderAdmin->init() #3 /www/wp-content/plugins/revslider/revslider.php(164): RevSliderAdmin->__construct(‘/www/wp-content…’) #4 /wordpress/wp-admin/includes/plugin.php(2255): include(‘/www/wp-content…’) #5 /wordpress/wp-admin/plugins.php(177): plugin_sandbox_scrape(‘revslider/revsl…’) #6 {main} thrown in /www/wp-content/plugins/revslider/includes/framework/base-admin.class.php on line 71

    May 19, 2020 at 6:39 am #1214198
    Rikard

    Hi,

    Thanks for that, the htaccess details are not working though. Please check and verify.

    Best regards,
    Rikard

    May 19, 2020 at 9:35 am #1214241
    hugger38

    Hi,

    These are the correct credentials. You will need to enter the privacy username and password first, and then log into the wpadmin section.

    Thanks

    May 20, 2020 at 7:03 pm #1214740
    Yigit

    Hi,

    Privacy logins are not working for me either. Please check them once again.
    Looking at the error log, this does not seem to be related to Enfold. Have you tried switching to one of the default themes and checking if that works? If it works on default themes, please share FTP logins privately as well.

    Regards,
    Yigit

    May 27, 2020 at 3:10 pm #1216976
    hugger38

    Hi,

    Yes, we have switched the theme back to the default one and everything works okay.

    Please see below for login details and let us know what the issue is.

    Thanks

    May 27, 2020 at 3:36 pm #1216991
    hugger38

    Currently, the rev slider plugin is deactivated, but we are still seeing critical errors when trying to edit posts / pages. Switching back to the default theme, these errors do not occur.
    We need both the theme and rev slider plugin to be activated for the design of the site to be implemented.

    May 29, 2020 at 4:27 am #1217565
    Rikard

    Hi,

    Thanks for the update, the htaccess details are working now. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.5) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    May 29, 2020 at 11:10 am #1217659
    hugger38

    Hi Rikard,

    Thanks for that. Appreciate your help.

    Sadly, though, following the steps has resulted in another critical error while updating the theme via the plugin you linked to.

    Where do we go from here?

    Thanks

    May 31, 2020 at 6:45 am #1218133
    Rikard

    Hi,

    Please try to rename the plugin folder in the /wp-content/ folder of your WordPress installation, that will disable all plugins. After that you should hopefully get access to your site and you can enable the plugin one by one after that to see what is causing the problem to happen.

    Best regards,
    Rikard

    June 2, 2020 at 9:58 am #1218696
    hugger38

    With all plugins deactivated, I still cannot access the site. Would this not suggest that the theme is the underlying issue?

    June 3, 2020 at 6:15 am #1218919
    Rikard

    Hi,

    If this was a general theme problem then all of our customers would have it, that is not the case so it’s likely something else. What happens if you rename the enfold child and enfold parent theme folders?

    Best regards,
    Rikard

    • This reply was modified 5 years, 8 months ago by Rikard.
    June 3, 2020 at 9:32 am #1218984
    hugger38

    No change. I’ve even tried deleting and re-installing the Enfold theme from scratch, but as soon as we get to the point of a complete installation, a critical error is served. This is with no plug-ins activated.

    Thanks.

    June 3, 2020 at 2:54 pm #1219084
    Yigit

    Hi,

    Could you please share FTP logins privately? We are going to need to connect to your server for further inspection :)

    Best regards,
    Yigit

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