I am unable to get anywhere on the support site after registering my license with my email. I have asked three times for a link to reset the password after having looked everywhere for the email I was suppose to receive in the first place.
I am unable to login and request support. After I spend 30 minutes updating a page with the advanced layout editor, saving the page causes all of my entries to be GONE! they simply disappear and I have to start over again.
I NEED THE SYSTEM TO SEND ME THE EMAIL SO I CAN LOGON AND ASK FOR HELP.
Hi Rodrigo,
Thanks for contacting us!
We have reset your forum account. Please see private content field below :)
That issue usually occurs when there is broken HTML on the page. Please make sure to open and close your HTML tags properly. You can also try to set shortcode parser to auto repair function – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#shortcode-parser and update the page. If that does not help, please start a thread and share WP admin logins in private content field so we can look into it :)
Regards,
Yigit