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AuthorPosts
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May 6, 2020 at 2:16 pm #1210349
Hi there,
yesterday I updated Enfold (now version 4.7.4). At the first moment everything went OK, but some minutes later some options disappeared of the Theme Panel. For example:> Principal Menu
> PerformanceSo several configurations are lost in Principal Menu, for example.
Other information.
– WordPress version: 5.3.3
– Enfold Version: 4.7.4
– PHP version: 7.3.17
– WP Memory Limit: 256MThanks in advance.
RegardsMay 7, 2020 at 6:57 am #1210619Hey innovacionagil,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardMay 7, 2020 at 7:54 pm #1210801Hi there,
I share access credentials.
Thank you. RegardsMay 7, 2020 at 11:10 pm #1210825Hi innovacionagil,
Can you try to temporarily deactivate all plugins and switch to Enfold theme? and check if those missing settings will appear.
If it does, switch to your child theme and check, then enable the plugins one by one to know which one is causing the issue.Best regards,
NikkoMay 7, 2020 at 11:38 pm #1210828This reply has been marked as private.May 8, 2020 at 12:52 am #1210851Hi innovacionagil,
Can you try to re-update Enfold theme?
I also could not find any js errors, and after inspecting the options, it’s not hidden but those options are totally gone.Best regards,
NikkoMay 8, 2020 at 8:56 am #1210954This reply has been marked as private.May 8, 2020 at 8:17 pm #1211173Hi innovacionagil,
Could you please clear the cache, check again and get back to us.
Best regards,
VictoriaMay 8, 2020 at 10:19 pm #1211260This reply has been marked as private.May 9, 2020 at 5:48 pm #1211444Hi innovacionagil,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
Best regards,
VictoriaMay 10, 2020 at 9:51 pm #1211706This reply has been marked as private.May 12, 2020 at 8:50 pm #1212356Hi innovacionagil,
Can you give us FTP access as well? so we can inspect further.
Best regards,
NikkoMay 12, 2020 at 9:10 pm #1212362This reply has been marked as private.May 14, 2020 at 12:47 pm #1212935Hi innovacionagil,
Thanks for giving us FTP access, however even after turning on debugging, there’s no error being shown.
It seems like display_errors is turned off, can you turn it on? so we can specifically know the cause of the error.
You can see it’s turned off by going to the link in private content and find display_errors.Best regards,
NikkoMay 14, 2020 at 2:06 pm #1212953This reply has been marked as private.May 19, 2020 at 5:32 am #1214186Hi innovacionagil,
It’s fixed.
You can turn it off now, it’s probably due to some caching.
I have turned on debug since my last response and just turned off the display and instead log it, but there were no logged errors.
As for missing Theme Options, this is fixed but I found out that it’s modified (enfold > includes > admin > register-admin-options.php), I just renamed the one used before as register-admin-options-new.php as you might have some developer working on tweaking it.Best regards,
NikkoMay 19, 2020 at 2:21 pm #1214340This reply has been marked as private.May 21, 2020 at 3:07 am #1214852Hi Fran,
Go to Enfold > Footer > Footer Columns, set this to 6.
Go to Appearance > Widgets > Footer – column6, and add some widgets.
I have modified enfold > includes > admin > register-admin-options line 4549:__('5', 'avia_framework') =>'5'));
replaced it with:
__('5', 'avia_framework') =>'5', __('6', 'avia_framework') =>'6'));
Best regards,
NikkoMay 21, 2020 at 6:21 pm #1215057hi Nikko,
thanks, it works perfectly.Best regards
FranMay 23, 2020 at 8:29 am #1215372Hi Fran,
Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardMay 23, 2020 at 9:32 am #1215396Hi Rikard,
yes, you can close the ticket. The issue is solved.Thanks.
Best regardsMay 23, 2020 at 7:51 pm #1215568Hi innovacionagil,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
Nikko -
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