Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 3, 2020 at 6:46 pm #1209327
    GorillaBeats

    Dear Support,
    the Cookie e Privacy panel is always shown at the bottom of my website as a static page, I don’t know when it happened, but today I’m finding this problem, can you please check out and have a look at the bottom of the page?
    thanks in advice

    Andrea

    May 4, 2020 at 6:49 am #1209428
    Rikard

    Hey Andrea,

    Sorry for the problem. First off, could you try updating the theme to the latest version (4.7.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not then please post admin WordPress login details in private so that we can have a closer look.

    Best regards,
    Rikard

    May 8, 2020 at 11:09 am #1210978
    GorillaBeats

    Dear Support,
    I have now updated the theme but the issue persists. did you need a user account?

    May 8, 2020 at 8:39 pm #1211187
    Victoria

    Hi GorillaBeats,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 8, 2020 at 9:31 pm #1211227
    GorillaBeats

    thanks, user is in the box

    May 8, 2020 at 9:54 pm #1211247
    Victoria

    Hi GorillaBeats,

    Please disable Jetpack and SG Optimizer and see if the issue persists.

    Best regards,
    Victoria

    May 9, 2020 at 12:01 am #1211306
    GorillaBeats

    Hi Victoria,
    I have tried to disable the suggested plugins, but it seems it doesn’t work.

    May 9, 2020 at 5:54 pm #1211446
    Victoria

    Hi GorillaBeats,

    I disabled the CSS merging and the cookie notice is showing up fine now. Please check.

    Best regards,
    Victoria

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