Tagged: 

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • April 20, 2020 at 6:44 pm #1205543
    UserName65748

    Leider habe ich das Problem das beim Editieren im erweiterten Layout Editor kleine Änderungen das komplette Layout zerstören. So führt z.B. das Löschen eines Buttons dazu das nahezu der komplette restliche Inhalt der Seite nicht mehr angezeigt wird.

    Manchmal lassen sich Änderungen im Quelltext durchführen, auf manchen Seiten wird dieser im WordPress Seiten Editor aber auch gar nicht angezeigt.

    Welche Informationen benötigen Sie von mir zur Lösung dieses Problems?

    April 21, 2020 at 3:51 pm #1205835
    Victoria

    Hey UserName65748,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Which pages is it happening on?

    Best regards,
    Victoria

    April 22, 2020 at 2:36 pm #1206209
    UserName65748
    This reply has been marked as private.
    April 23, 2020 at 6:34 am #1206438
    Rikard

    Hi Matthias,

    It will be difficult to help you out if we can’t actually see the backend of the site. The most common thing breaking the layout builder is open html markup, could you try looking for anything like that in your content please?

    <strong>Bold text closed properly</strong>

    Best regards,
    Rikard

    May 28, 2020 at 11:15 am #1217310
    UserName65748

    Hallo,
    ich habe nun eine Staging Site eingerichtet. Bitte schauen Sie mal ob Sie den Fehler finden.

    Zum Beispiel löscht das hinzufügen eines Akkordeon Elements den restlichen Inhalt oberhalb des Elements auf dieser Seite: http://staging.p446490.webspaceconfig.de/unser-praxisteam/

    Mit freundlichen Grüßen
    Matthias Reiter

    • This reply was modified 4 years, 5 months ago by UserName65748.
    May 29, 2020 at 7:41 am #1217597
    Rikard

    Hi Matthias,

    Thanks for that. The likely problem is that you are using special characters in your content. Please install the plugin which you can find here: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#troubleshoot, then use the codes instead of the special character. You might have to enable debug mode as well to copy your existing shortcodes to a new page, or alter the existing one: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Rikard

    June 2, 2020 at 11:54 am #1218744
    UserName65748

    Hello Rikard,
    I’m not sure if that does the trick.
    I found also out that enabling the Layout Editor deletes or hides the code in the visual and text editor. If the code gets displayed in the text editor changes can be made there without causing problems with the layout.
    Any ideas what causes that behaviour?

    With kind regards
    Matthias Reiter

    June 2, 2020 at 9:43 pm #1218854
    UserName65748

    And one more Question: The Plugin you sent me. Do I have to look for all those Symbols by hand and replace theme, or du they get replaced automatically by installing and activating the plugin?

    With kind regards
    Matthias Reiter

    June 12, 2020 at 3:14 pm #1222108
    Ismael

    Hi,

    I found also out that enabling the Layout Editor deletes or hides the code in the visual and text editor.

    Sorry for the delay. Are you trying to switch between the editors? This is not possible because they are separate entities, so you can’t use both at the same time or interchangeably. You have to choose which editor to use for each page or post beforehand and stick to it.

    Do I have to look for all those Symbols by hand

    Yes, you will have to locate the characters and replace them with the placeholder. The plugin will then replace the placeholders with the actual symbols or characters. This is a bit inconvenient, but it’s the only workaround available at this time. Thank you for your patience.

    Best regards,
    Ismael

    June 14, 2020 at 11:20 am #1222455
    UserName65748

    Hello Ismael,

    thanks for getting back to me.

    Are you trying to switch between the editors?

    I was trying this as a workaround, as the Layout Editor causes problems.

    I will try to replace the special characters and then report back the results.

    With kind regards
    Matthias Reiter

    June 15, 2020 at 10:41 am #1222589
    UserName65748

    I tried to replace the special characters on this site: http://staging.p446490.webspaceconfig.de/unser-praxisteam/
    But I was not able to replace them, as the content did not show up when I tried to edit an element, as you can see in this screencast.
    https://cloud.riedelit.de/s/DEJB5NEr9X8yqwN

    The same happens with all plugins disabled (text does not show up for editing). Adding an accordion element cause the layout to crash, as reported in one of my previous posts.

    Any suggestions on how to solve this?

    With kind regards
    Matthias Reiter

    • This reply was modified 4 years, 5 months ago by UserName65748.
    June 15, 2020 at 11:10 am #1222598
    UserName65748

    I also tried one more approach in replacing the special characters:

    I loaded an older revision of that page (http://staging.p446490.webspaceconfig.de/unser-praxisteam/), and went to the text editor. There I was able to replace the special characters, which did not help. They got displayed correctly in the frontend by your Special Character Translation plugin.

    Then I switched to the Layout editor. The page was still loading correctly in the frontend.

    Then I copied an accordion element in the Layout editor, the page Layout now crashed again in the frontend, as described in a previous post.

    With kind regards
    Matthias Reiter

    PS: I did not replace [ ] and ‘ in the “code” like e.g.:

    [av_toggle title='Frau Soudani, medizinische Fachangestellte, Kosmetikerin' tags='']

    • This reply was modified 4 years, 5 months ago by UserName65748.
    June 15, 2020 at 11:23 am #1222603
    UserName65748

    Did you log into the backend of the website and have a look at it?
    As this is a staging site, you can mess around with it! I have a backup of everything and can reset it easily if something goes wrong.

    We really need to edit content on the site which is not possible at the moment.

    With kind regards
    Matthias Reiter

    June 18, 2020 at 2:13 pm #1223704
    Ismael

    Hi,

    Then I copied an accordion element in the Layout editor, the page Layout now crashed again in the frontend, as described in a previous post.

    Why do you have to copy the shortcode in the builder? As we mentioned above, you have to avoid switching between the editors and try to stick to the current editor. If you need to edit the shortcode manually in the builder, please switch the builder to debug mode so that you can have access to the debug or shortcodes field.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    PS: I did not replace [ ] and ‘ in the “code” like e.g.:

    And in cases where you really have to manually copy the shortcode, make sure that the syntax are correct and that they are closed properly. This is the correct markup or shortcode of an accordion element.

    [av_toggle_container initial='0' mode='accordion' sort='' styling='' colors='' font_color='' background_color='' border_color='' colors_current='' font_color_current='' background_current='' background_color_current='' background_gradient_current_color1='' background_gradient_current_color2='' background_gradient_current_direction='vertical' hover_colors='' hover_background_color='' hover_font_color='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' alb_description='' id='' custom_class='' av_uid='']
[av_toggle title='Toggle 1' tags=''][/av_toggle]
[av_toggle title='Toggle 2' tags=''][/av_toggle]
[/av_toggle_container]

    Make sure to close it properly.

    [/av_toggle_container]

    Best regards,
    Ismael

    June 22, 2020 at 11:57 am #1224570
    UserName65748

    Hello Ismael,

    thanks for your reply. I tried to copy the accordion element in the Layout editor and in the text editor to see if this makes any difference. Both crashed the Layout!

    As I got answers now from 4 different people, and partially it seemed as they did not know what I tried so far, I urge you to assign this problem to one person in the next support level as we are not making any progress.

    I purchased additional support when buying the current theme version to value your work and support! But so far I feel stuck!
    So please take some time to look into this closely.

    As mentioned before, you can mess around with this site and do some testing.

    With kind regards
    Matthias Reiter

    June 24, 2020 at 3:32 pm #1225255
    Ismael

    Hi,

    Sorry for the troubles. We tried logging in again to the site but the account above is no longer valid. Did you remove it?

    And you seem to be ignoring our notes regarding interchangeably using the builder and the default editor. You can’t switch between these two editors, it just doesn’t work that way in the theme. And we are not sure why you have to copy the shortcode in the text editor when you can add a completely new accordion element using the builder.

    Can you post the shortcode that you’re trying to copy and its contents? It’s possible that there are open html tags inside that shortcode or characters that’s breaking the layout of the builder. Please post the shortcode on pastebin.com.

    Best regards,
    Ismael

    June 29, 2020 at 12:20 pm #1226374
    UserName65748

    Hello Ismael,

    thank you for your reply.
    You are right, I imported a backup that did not include your account. I have created it again so that you can log in again. Sorry for that.

    I was copying code, just to see if it makes any difference. As you can see in the Video here: https://cloud.m-reiter.com/index.php/s/c9Yd4DZx94f3TjX working just in the Layout Editor causes the problem as well. Before recording this video I imported a backup from before experimenting in the text editor.

    As you can see in the Video and also in the revision view, adding an accordion element deletes content.

    Screenshot of revision comparison: https://cloud.m-reiter.com/index.php/s/X5xbBqRpnJjTAQo

    On another page, removing on button deletes all content on that site as you can see here: https://cloud.m-reiter.com/index.php/s/R9m73N59MgppnfH

    Here is the code you asked for, that I was copying (as mentioned here: https://kriesi.at/support/topic/erweiterter-layout-editor-zerstort-layout-beim-andern-von-elementen/#post-1222598):

    [av_toggle title='Frau Soudani, medizinische Fachangestellte, Kosmetikerin' tags='']
<img class="alignleft wp-image-1415 size-square" src="https://www.dermatologie-in-stuttgart.de/wp-content/uploads/2019/05/soudani-180x180.png" alt="" width="180" height="180" />Ich bin seit Juli 2018 in der Dermatologie in Stuttgart tätig. Meine Ausbildung als MFA beendete ich im Jahr 2011 in einer hausärztlichen Internistischen Gemeinschaftspraxis. Ich sammelte ein wenig Erfahrung in der Neurologie und freue mich, Teil des Teams der Dermatologie in Stuttgart sein zu können. Meine berufsbegleitende Ausbildung zur Kosmetikerin habe ich im Mai 2019 erfolgreich abgeschlossen.
[/av_toggle]

    I loaded the backup again where the content on the pages does exist. So you have a “working” site for troubleshooting.

    Thanks for your help.
    With kind regards
    Matthias Reiter

    July 6, 2020 at 10:20 am #1228239
    UserName65748

    Hello Ismael,

    as I got no reply so far. Could you please have a look at this.

    With kind regards
    Matthias Reiter

    July 6, 2020 at 8:39 pm #1228357
    Ismael

    Hi,

    Sorry for the delay. The shortcode that you posted above is invalid and it will certainly break the site. It doesn’t have the main wrapper of the toggle shortcode.

    This is the correct shortcode format of the toggle element.

    [av_toggle_container initial='0' mode='accordion' sort='' styling='' colors='' font_color='' background_color='' border_color='' colors_current='' font_color_current='' background_current='' background_color_current='' background_gradient_current_color1='' background_gradient_current_color2='' background_gradient_current_direction='vertical' hover_colors='' hover_background_color='' hover_font_color='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' alb_description='' id='' custom_class='' av_uid='']
[av_toggle title='Toggle 1' tags=''][/av_toggle]
[av_toggle title='Toggle 2' tags=''][/av_toggle]
[/av_toggle_container]

    Best regards,
    Ismael

  • Author
    Posts
Viewing 19 posts - 1 through 19 (of 19 total)
  • You must be logged in to reply to this topic.