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  • April 17, 2020 at 11:23 am #1204695
    Sonotheme

    Hi There,

    When I use my contact form with my custom email as default I dont receive the message in my inbox. However the message does show when I add my hotmail.com email account. I would like to use my info@ email account to receive enquiries though.

    How can this be resolved?

    Thanks for your help

    April 18, 2020 at 1:50 pm #1204908
    Rikard

    Hey Sonotheme,

    Did you check the spam folder of the email which doesn’t work? If emails are delivered from the actual site/server then it’s likely a problem with your local email client or email server.

    Best regards,
    Rikard

    April 18, 2020 at 3:02 pm #1204938
    Sonotheme

    Hi Rikard,

    Thanks for your reply.

    I have checked spam and the messages dont arrive there either, except for when I sent them from my info@account (ie to myself ) which I thought was odd as it was in the inbox not the sent items.

    I have since created a form with form 7 which doesnt seem to have this problem as I receive emails at my info@ account with no issues.I would like to use the enfold contact form if at all possible though as well.

    Any more thoughts on this?

    Thanks for your help,

    April 22, 2020 at 4:09 pm #1206247
    Victoria

    Hi Sonotheme,

    Please install an SMPT plugin and see if the issue persists.

    Best regards,
    Victoria

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