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  • #1204695

    Hi There,

    When I use my contact form with my custom email as default I dont receive the message in my inbox. However the message does show when I add my hotmail.com email account. I would like to use my info@ email account to receive enquiries though.

    How can this be resolved?

    Thanks for your help

    #1204908

    Hey Sonotheme,

    Did you check the spam folder of the email which doesn’t work? If emails are delivered from the actual site/server then it’s likely a problem with your local email client or email server.

    Best regards,
    Rikard

    #1204938

    Hi Rikard,

    Thanks for your reply.

    I have checked spam and the messages dont arrive there either, except for when I sent them from my info@account (ie to myself ) which I thought was odd as it was in the inbox not the sent items.

    I have since created a form with form 7 which doesnt seem to have this problem as I receive emails at my info@ account with no issues.I would like to use the enfold contact form if at all possible though as well.

    Any more thoughts on this?

    Thanks for your help,

    #1206247

    Hi Sonotheme,

    Please install an SMPT plugin and see if the issue persists.

    Best regards,
    Victoria

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