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Hey guys,
Just re-upped my support for six months, hoping to get some help here. I recently moved my site over to a new host with the most up-to-date PHP and wordpress I have been on in awhile.
But since the move, suddenly the Avia Builder Button doesn’t load. Which is a problem because many of my pages were built with it and I’m unable to edit right now.
Can you help me out? Login info below for you guys,
Mike
Hey Mike,
Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.4) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
If you need further help then please check the login details you posted:
Unknown username. Check again or try your email address.
Best regards,
Rikard
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