Viewing 15 posts - 1 through 15 (of 15 total)
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  • March 24, 2020 at 7:59 am #1195671
    shalenie

    Hello.

    A particular link in the full width easy slider is not clickable, please see the images below:

    1

    This is the settings at the backend:

    2

    Other button links in the other slideshow image are working fine only except for that slide which has a video background. I think the button link will only be clickable when the background is an image not a video.

    website: alphabets.com.ph

    Hope to hear from you guys asap.

    Thank you very much

    • This topic was modified 4 years, 7 months ago by shalenie.
    March 26, 2020 at 2:37 pm #1198046
    shalenie

    Hello? Help anybody?

    March 31, 2020 at 6:07 am #1199263
    shalenie

    Sorry to bump this topic but it seems days already.

    I hope someone out there can give out support

    April 11, 2020 at 5:22 am #1202815
    shalenie

    hello?

    April 13, 2020 at 6:40 am #1203222
    Rikard

    Hi,

    I’m very sorry for the late reply. I wanted to check your site but I’m getting a 403 error when trying to access it:

    Forbidden
    You don’t have permission to access this resource.Server unable to read htaccess file, denying access to be safe

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    Where can we view the element you are having problems with?

    Best regards,
    Rikard

    April 13, 2020 at 7:37 am #1203238
    shalenie

    Hello Rikard,

    The website has been down since 3 days ago. I only have a local copy of it and I get the same problem. when the background is video then whatever button link you add is not clickable. it only works with an image background.

    thanks for the response.

    April 15, 2020 at 8:22 am #1203875
    Rikard

    Hi,

    Thanks for the update. I’ve tried reproducing this problem on my local installation, but I’m not able to. Would you be able to upload the site to a live server so that we can inspect the problem on your actual site please?

    Best regards,
    Rikard

    April 15, 2020 at 9:39 am #1203894
    shalenie

    Hello,

    I will let you know when the site is already up again.

    Thank you

    April 17, 2020 at 6:52 am #1204605
    Rikard

    Hi,

    Great, thank you. We’ll keep this thread open for you.

    Best regards,
    Rikard

    November 2, 2020 at 2:26 pm #1257600
    shalenie

    Hi Rikard,

    The site is up now. Can you please take a look over?

    Hope to hear from you again.

    Thanks!

    November 3, 2020 at 8:26 am #1257892
    Rikard

    Hi,

    Thanks for the update. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    November 24, 2020 at 4:39 am #1262567
    shalenie

    ok, I will and thank you for your response. :)

    November 24, 2020 at 5:15 am #1262569
    Ismael

    Hey!

    Thank you for the update.

    The link or button in the slide is not clickable because of the following css code.

    #top .av-video-slide {
	pointer-events: none;
}

    Please remove the custom css code, or add the following in the Quick CSS field to override it. 

    #top .av-video-slide {
	pointer-events: auto !important;
}

    You may need to toggle or temporarily disable the Performance > File Compression settings afterwards.

    Regards,
    Ismael

    December 12, 2020 at 12:02 pm #1266752
    shalenie

    Thank you very much!!!! Ismael! this did the trick!

    December 15, 2020 at 4:18 am #1267340
    Ismael

    Hi,

    You are welcome!! Glad it worked. Please feel free to open a new thread if you need anything else.

    Have a nice day. :)

    Best regards,
    Ismael

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Viewing 15 posts - 1 through 15 (of 15 total)
  • The topic ‘Video link button from Full Width Easy Slider not Clickable’ is closed to new replies.