Tagged: 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • March 9, 2020 at 8:00 pm #1191630
    leopoldolopes

    Hello good Afternoon,

    We updated the template to the latest version and our video on the page no longer has sound.
    When we go to edit the element the sound should reproduce because we don’t put it without sound and it doesn’t work.

    How can I put the sound on the video if the preferences are not working?

    March 10, 2020 at 2:49 pm #1191852
    Rikard

    Hey leopoldolopes,

    Could you post a link to where we can see the element in question please?

    Best regards,
    Rikard

    March 12, 2020 at 8:49 pm #1192759
    leopoldolopes
    This reply has been marked as private.
    March 19, 2020 at 5:02 pm #1194453
    Yigit

    Hi,

    Sorry for the late reply!

    Browsers prevent video autoplay when sound is enabled therefore videos are muted by default when autoplay is enabled. Please consider disabling it.

    Best regards,
    Yigit

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.