Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • February 18, 2020 at 7:19 pm #1185783
    sfranks12

    I tried to update to the latest version of Enfold and now the Enfold does not show up anymore and my site is down.

    Need help ASAP…

    February 18, 2020 at 8:15 pm #1185815
    Victoria

    Hey Gene,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Can you please check the server log for error?

    Best regards,
    Victoria

    February 19, 2020 at 5:18 pm #1186117
    sfranks12

    Please see Private Content..

    February 20, 2020 at 2:37 pm #1186379
    Rikard

    Hi,

    Thanks for that. Could you try to install the theme again to see if that helps please?

    Best regards,
    Rikard

    February 20, 2020 at 5:26 pm #1186421
    sfranks12

    Instead of re-installing the theme, can I just restore a backup ( files and DB) ?? I had some coding in the Quick CSS area.. as well as custom colors for the site..

    please let me know as soon as possible..

    Thanks for your help

    February 21, 2020 at 2:17 pm #1186728
    Rikard

    Hi,

    Yes, restoring a backup is likely safer, though your theme settings should still be in the database so they would still be there once you have installed the theme again.

    Best regards,
    Rikard

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