Viewing 14 posts - 1 through 14 (of 14 total)
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  • February 3, 2020 at 10:58 am #1180818
    AlpseeDesign

    Hi Kriesi team,
    thank you for the great theme and the amazing support!

    My client’s website is running Enfold 4.2.4 and everything seems to be well set up.
    However, editing the page is not possible:

    “Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.”

    This error has been occurring for quite a while now – it’s not temporary apparently.

    I’m providing you with a login so yo u can check – very much looking forward to your reply. Thank you!

    Best regards,
    Meike

    February 3, 2020 at 1:33 pm #1180914
    Rikard

    Hey AlpseeDesign,

    Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.2) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    February 4, 2020 at 1:16 am #1181116
    cristinapizzato

    good evening, updates of the theme are downloaded on my site, despite the correct insertion of the license key. The current release is 4.6.2, but see that there is already version 4.7.2! How can I solve it?

    February 4, 2020 at 1:18 am #1181117
    cristinapizzato

    good evening, sorry I wrote badly: the theme updates are NOT downloaded on my site, even though the license key was entered correctly. The current release is 4.6.2, but see that there is already version 4.7.2! How can I solve it?

    February 4, 2020 at 2:16 pm #1181278
    Rikard

    Hi cristinapizzato,

    The latest version of the theme is 4.7.2, and that is what is running on your site. So I don’t think you need to fix anything?

    Best regards,
    Rikard

    February 6, 2020 at 10:27 am #1181980
    AlpseeDesign

    Hey Rikard,

    thanks so much for the quick and helpful reply, and apologies – I was mistakingly assuming to be running the latest version of Enfold.
    So after theme and PHP update, everything was working like a charm.
    However, after some minor content editing, the problem reoccured.
    Feel free to use the login provided to check. Thanks!

    Best regards,
    Meike

    • This reply was modified 4 years, 9 months ago by AlpseeDesign.
    February 11, 2020 at 11:39 am #1183397
    AlpseeDesign

    Hi Kriesi,
    I would very much appreciate a reply to mine, the issue has not been solved yet and it’s a bit urgent by now.

    Thank you very much!

    Kind regards,
    Meike

    February 11, 2020 at 1:59 pm #1183469
    Victoria

    Hi Meike,

    I checked a few pages and they can be edited. Can you please check now?

    If you get the error again please make a screencast and tell us how to reproduce the issue.

    Best regards,
    Victoria

    February 13, 2020 at 10:52 am #1184098
    AlpseeDesign

    Hi Victoria,

    thanks for checking!
    Editing the main/start page still brings along the same issue though – please see the screenshot.

    Kind regards,
    Meike

    February 13, 2020 at 9:48 pm #1184315
    Victoria

    Hi Meike,

    Can you please check the server log for error?

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    February 14, 2020 at 10:00 am #1184438
    AlpseeDesign

    Hi Victoria,

    deactivated all plugins one by one, did not do the trick unfortunately.

    The editing function keeps coming back for a minute or so sometimes, and then the same error message pops up again.

    Best regards,
    Meike

    • This reply was modified 4 years, 9 months ago by AlpseeDesign.
    February 15, 2020 at 6:09 pm #1184776
    Victoria

    Hi AlpseeDesign,

    What is your hosting provider?

    Did you get to check the error log?

    Best regards,
    Victoria

    May 18, 2020 at 1:01 pm #1214009
    AlpseeDesign

    Hi Kriesi,
    sorry for the delayed reply. The problem is now occuring on two of my sites, both running Enfold.

    My provider is Strato. Called them several times and they assured me that the problem is not on their side and that it needs to be about the content on the website.

    Frontend works fine on both pages, backend is not editable with the error message mentioned above.

    Providing you with the login details of both pages in the private section.

    Thanks!

    Kind regards

    May 19, 2020 at 7:14 am #1214208
    Rikard

    Hi AlpseeDesign,

    First off, please update the theme and WordPress to the latest versions to see if that helps. We don’t have any other users with this problem, so it’s likely a local problem on your sites and/or hosting.

    Best regards,
    Rikard

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