Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 22, 2020 at 9:47 pm #1177313
    johnnyhobart

    When accessing the Appearance > Customize page, I am not able to view any options or my custom CSS. The page preview also does not display.

    I’ve tried disabling all the plugins which did not work. Then I switched to a different theme and was able to view and edit all properties under Appearance > Customize.

    Please advise. Thanks.

    January 23, 2020 at 10:18 am #1177504
    Rikard

    Hey johnnyhobart,

    Could you try increasing the memory allocated to PHP to see if that helps please? http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Best regards,
    Rikard

    January 23, 2020 at 4:42 pm #1177728
    johnnyhobart

    I tried both the following with no solution. Any other ideas?

    define( ‘WP_MEMORY_LIMIT’, ’96M’ );
    define( ‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );

    I can see numerous errors like the following in Dev Tools:

    Uncaught SyntaxError: missing ) after argument list
    customize.php?return=%2Fwp-admin%2Fplugins.php%3Fplugin_status%3Dall%26paged%3D1%26s:141 Uncaught ReferenceError: wp is not defined
    at customize.php?return=%2Fwp-admin%2Fplugins.php%3Fplugin_status%3Dall%26paged%3D1%26s:141
    (anonymous) @ customize.php?return=%2Fwp-admin%2Fplugins.php%3Fplugin_status%3Dall%26paged%3D1%26s:141

    January 24, 2020 at 8:15 am #1178014
    Rikard

    Hi,

    Thanks for that, I don’t see any errors referring to any theme files. What happens if you deactivate all plugins?

    Also please consider updating to the latest version of the theme (4.7.2): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

    January 24, 2020 at 6:11 pm #1178192
    johnnyhobart

    I’ve tried deactivating all of the plugins which does not fix the issue.

    I’ve also updated to the latest version and that did not fix the issue either.

    When I change the theme to one of the other standard wordpress themes I am able to access all of the functionality within the customize page. This is what leads me to believe it’s a theme issue.

    Can you login to the site to see the issue? If you go to the customize page you will see the errors in Google Dev tools.

    January 25, 2020 at 12:08 pm #1178339
    Rikard

    Hi,

    Thanks for the update. I activated the parent theme on your installation and it started working after that. Try to clear your functions.php file and add the functions back one by one to see which one is causing the problem.

    Best regards,
    Rikard

    January 27, 2020 at 8:28 pm #1178776
    johnnyhobart

    Thanks, clearing the functions.php allowed me to access it.

    January 28, 2020 at 9:41 am #1178921
    Rikard

    Hi,

    Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    January 28, 2020 at 3:11 pm #1179030
    johnnyhobart

    Close it, thanks!

    January 29, 2020 at 8:16 am #1179315
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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