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AuthorPosts
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January 9, 2020 at 1:07 pm #1171794
Hi,
Can’t tie this back to an exact update however my pages have become corrupt. Where I have a avia layout builder text block the existing text is not visiable when editing the element. In the element preview there is a prompt that says the following “It seems you are currently adding some HTML markup or other special characters. Once all HTML tags are closed the preview will be available again. If this message persists please check your input for special characters and try to remove them.”If I select the Text rather than the visual view then I get this scambled HTML.
<p>[av_google_map height='400px' zoom='12' saturation='-50' hue='' zoom_control='aviaTBzoom_control' maptype_control='' maptype_id='' google_link='' confirm_button='Click to load Google Maps' page_link_text='Open Google Maps in a new window' google_fallback='' attachment='' attachment_size='' av_uid='av-jws4nzmf']<br />[av_gmap_location address=' No.1 Brigid House, Brigid Rd' postcode='7800' city='Cape Town' state='Western Cape' country='South Africa' long='18.47956720000002' lat='-34.0389232' marker='' imagesize='40' av_uid='av-bzkrjl' tooltip_display='']<br />Natural Living Health & Beauty<br />[/av_gmap_location]<br />[/av_google_map][av_section min_height='' min_height_px='500px' padding='small' shadow='no-border-styling' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='' bottom_border_style='' custom_arrow_bg='' id='' color='main_color' background='bg_color' custom_bg='' background_gradient_color1='' background_gradient_color2='' background_gradient_direction='vertical' src='' attachment='' attachment_size='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av_element_hidden_in_editor='0' av_uid='av-a3nmup'][av_heading tag='h3' padding='10' heading='Contact us' color='' style='' custom_font='' size='' subheading_active='' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' margin='20px,0,10px,0'][/av_heading][av_one_half first min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' link='' linktarget='' link_hover='' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background='bg_color' background_color='' background_gradient_color1='' background_gradient_color2='' background_gradient_direction='vertical' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display='' av_uid='av-jws4twtu'][av_textblock size='' font_color='' color='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' av_uid='av-jws4suii' admin_preview_bg='']<br />Find out more about Natural Living and our products by contacting our friendly customer service centre on our toll free number 0800 220 330 or alternatively, simply complete and submit the enquiry form below. We will endevour to respond to your enquiry as quickly as possible.ADDRESSNo.1 Brigid House, Brigid Road<br />Diep River, 7800<br />Cape Town<br />South AfricaCONTACTEmail: (Email address hidden if logged out) “> (Email address hidden if logged out) <br />Toll Free Telephone: 0800 220 330<br />Alternate Landline: 021 021 705 6460OFFICE HOURSMonday – Friday: 8:00 – 16:00<br />Saturday: Closed<br />Sunday: Closed<br />Public Holidays: Closed<br />[/av_textblock][/av_one_half][av_one_half min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' link='' linktarget='' link_hover='' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background='bg_color' background_color='' background_gradient_color1='' background_gradient_color2='' background_gradient_direction='vertical' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display='' av_uid='av-9rwysx'][av_contact (Email address hidden if logged out) ' title='Send us an email' button='Submit' on_send='' sent='Your message has been sent!' link='manually,http://' subject='Natural Living website enquiry' autorespond='Thank you for your enquiry. We will respond to you as soon as possible. Have a nice day!' captcha='active' form_align='' color='' av_uid='av-jws4ymkx' admin_preview_bg='']<br />[av_contact_field label='Name' type='text' options='' check='is_empty' width='element_half' av_uid='av-8usbl' multi_select='' av_contact_preselect=''][/av_contact_field]<br />[av_contact_field label='E-Mail' type='text' options='' check='is_email' width='element_half' av_uid='av-6cm3f5' multi_select='' av_contact_preselect=''][/av_contact_field]<br />[av_contact_field label='Subject' type='text' options='' check='is_empty' width='' av_uid='av-4n95td' multi_select='' av_contact_preselect=''][/av_contact_field]<br />[av_contact_field label='Message' type='textarea' options='' check='is_empty' width='' av_uid='av-1whrzl' multi_select='' av_contact_preselect=''][/av_contact_field]<br />[/av_contact][/av_one_half][/av_section]</p>The page is a contact us page. It has a google map with GPS marker for our business. It has a text block with address and contact numbers and lastly, it has a contact form. Every other page that uses a text block also has the same issues. Above the avia layout builder is the classic editor which I prefer not to use or see. I am not able to apply any changes via the classic editor. I have tried recreating the page, removing blocks etc to no avail. Please assist urgently.
January 10, 2020 at 3:59 am #1172047Hey trljackson,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardJanuary 13, 2020 at 8:35 am #1172688Hello, I have provided details as request. Have you had a chance to investigate? Thanks
January 13, 2020 at 1:24 pm #1172767Hi,
Thanks for the update, but I can’t see any login details in this thread. Please try to send them again and verify that they have been posted by visiting the thread online.
Best regards,
RikardJanuary 13, 2020 at 1:40 pm #1172776This reply has been marked as private.January 13, 2020 at 8:49 pm #1172939This reply has been marked as private.January 14, 2020 at 6:43 am #1173086Hi,
Thanks for that, I see the same problem on my end. Did you try to switch to the Classic Editor in the main page of the theme options to see if that helps? If not, are we allowed to try it out? Also, you can try to set debug mode to active if you want to remove shortcode or copy the content of the page to a new page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode
Best regards,
RikardJanuary 14, 2020 at 9:17 am #1173125This reply has been marked as private.January 14, 2020 at 1:17 pm #1173298Hi Tom,
Thanks for the update. First off, could you try to update the theme to the latest version (4.7.1) to see if that changes anything? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardJanuary 15, 2020 at 12:17 pm #1173926Successfully added 4.7.1 and problem solves. No longer have html tag warning and mixed classic and avaya builder issues. Thanks for your help.
January 16, 2020 at 8:19 am #1174762Hi,
Great, I’m glad that the new version solved your problems and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardApril 24, 2020 at 12:47 am #1206718Hi I am having the same issue but can not upgrade any further than 3.6.1, is there any solution for me?
April 26, 2020 at 6:19 am #1207178Hi jasev123,
Sorry for the problem. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard -
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