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Posts
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Hello,
we have a big problem: If we log in our webshop as customers the Webshops becomes extremely slow. This is a huge conversion issue. I’ve seen in another thread, that this was discussed before without a solution, but we can’t leave it as it is. I tested some things:
Creating a customer account and tested on MacOS Safari, Firefox, Chrome, iOS – all the newest versions. Every single step on the Webshop lasts around 14 seconds. This is for all shops pages and “normal” pages with shop elements.
I changed the theme to 2020 – everything is super fast now.
Also the admin backend and the navigation on the webshop while logged in as admin was super slow and is super fast, when I change the theme.
When I switch back to Enfold everything slows down again.
So this must have somethings to do with the theme.
You can test this with a customer login: https://stage.vandyckkaffee.de
I can also provide you with a log in to the stage.
Thanks
DirkHey Dirk,
First off, could you try updating the theme to the latest version (4.6.3.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
If not then please try installing these plugins to see what is consuming resources on your installation: https://wordpress.org/plugins/query-monitor/
https://wordpress.org/plugins/p3-profiler/Also include admin login details in private in case you should need any further help.
Best regards,
RikardHi,
Sorry for the late reply, I see that you have quite a lot of custom functions in your child theme functions.php, so when you tested with the 2020 theme and your site was fast, these functions were not used?
So perhaps one or some of these are the issue, have you tried removing these from your child theme and clearing your browser cache to see if you have improved performance?
You also have a dashboard notice: “Important plugins are missing, are outdated or are not supported” for the “Germanized for WooCommerce” plugin and another notice “Your theme (Enfold Child) contains outdated copies of some WooCommerce template files.”
Perhaps try updating this plugin and template files.Best regards,
MikeHi,
Happy New Year!
Glad to hear you have somewhat found the issue. Unfortunately, it looks like you will need to remove functions one at a time to find the error, but since this seems to only occur with logged-in users I would start with functions that include “is_user_logged_in”, “admin_head”, “admin_enqueue_scripts”, “is_admin”, “current_user”
I would also investigate the custom scripts.Best regards,
MikeHi Mike,
thanks a lot. I found the error. The agency programmed a feature that allows the customer to order only 1 item for special products (“Probesortimente”, samples of the coffee). If I delete this code the webshop is fast again.
I think this limitation can be easily added by a plugin, so we would have a solution.
We are testing this now. Thanks again for your help!
Dirk
- The topic ‘Extremely long load times for logged in users’ is closed to new replies.