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  • November 20, 2019 at 3:53 pm #1158515
    aboderc

    I have a random issue with the enfold build-in contact form: sometimes no customer email address is submitted (it’s a mandatory field in the form with email validation) – but I’m not able to reproduce the issue. Are there any logfiles / traces of the contact form usage? Or can I debug this in any other way?

    I’m running Enfold 4.6

    November 21, 2019 at 7:00 am #1158723
    Rikard

    Hey aboderc,

    First off, could you try updating the theme to the latest version (4.6.3.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    December 9, 2019 at 1:50 pm #1164033
    aboderc

    Hi support, the issue happened again – it’s a sporadic issue and I can’t reproduce it, but it happens. Enfold version is 4.6.

    Login credentials in private content.

    Thanks

    December 10, 2019 at 4:17 am #1164288
    Rikard

    Hi,

    Thanks for the update. I see that you are still not running the latest version of the theme (4.6.3.1), could you try to update to that first of all please?

    Best regards,
    Rikard

    December 10, 2019 at 11:08 am #1164367
    aboderc

    Hi,

    the latest Enfold version is uploaded – what would you suggest how to troubleshoot this issue?

    Thanks

    December 11, 2019 at 10:55 am #1164771
    Ismael

    Hi,

    Thank you for the update.

    We can’t send the form without filling in the email field. Could you give us a screenshot of the messages without the email address? Do the messages look spammy? Try to include the email field value in the message subject/heading.

    
function avf_form_subject_mod($subject, $new_post, $form_params) {
   $subject .= ' ' . urldecode($new_post['2_1']);
   return $subject;
}
add_filter('avf_form_subject','avf_form_subject_mod', 10, 3);

    Best regards,
    Ismael

    December 11, 2019 at 3:35 pm #1164849
    aboderc

    Hi Ismael,

    the email is legit and according to the customer has been submitted via the kontakt form. Now I also can’t submit the form without email, and I guess neither can the customer – so I think it might get “lost” somewhere during transmission? Are submitted forms stored in the db?

    Thanks

    December 12, 2019 at 11:04 am #1165154
    Ismael

    Hi,

    The messages are not kept in the database. Could you send the screenshot again? You forgot to post the URL.

    Thank you for following up.

    Best regards,
    Ismael

    December 12, 2019 at 12:45 pm #1165184
    aboderc

    link to screenshot in private content.

    thanks

    December 13, 2019 at 8:59 am #1165430
    Ismael

    Hi,

    Thank you for the update.

    We are not really sure why the email is being omitted from the message. Have you tried using the filter above? It will include the email address or the value of the second field in the Subject/Betreff info.

    Best regards,
    Ismael

    December 13, 2019 at 9:59 am #1165447
    aboderc

    Hi Ismael,

    If implemented the suggested code and see what happens.

    Thanks

    December 14, 2019 at 6:12 am #1165770
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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