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AuthorPosts
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November 8, 2019 at 6:02 pm #1155079
Hello
I have a problem with my site, maybe a problem with woocommerce. I tried to disable all the plugins but still the same error. the structure is no longer in line for desktop see photoNovember 9, 2019 at 7:12 am #1155182Hey Playsystem,
Sorry for the problem. Please try the following in Quick CSS under Enfold->General Styling:
#top div div.product .woocommerce-tabs ul.tabs li a { white-space: nowrap !important; }
Best regards,
RikardJanuary 31, 2020 at 7:57 pm #1180385I have problems on my theme at desja.it:
1- When I add description to a product in the beckend, everything is correct, but the description is not visible on the website.
2-if I modify a product it becomes UNAVAILABLE even if the quantities of the product are in stock
Can you help me solve the problem?February 2, 2020 at 6:59 am #1180609Hi,
1. Isn’t the description in the first tab on the page in private?
2. How can we reproduce this problem?
Best regards,
RikardFebruary 4, 2020 at 6:57 pm #1181452this link shows you that a 500-word description is missing. whether to inspect the page in the throne code the description but it is not visible on the site.
then another problem when modifying a product then becomes unavailable in the warehouse
How can I solve the problem ?February 7, 2020 at 9:39 pm #1182417Hi,
What plugin do you use for the warehouse connection?
Best regards,
BasilisFebruary 13, 2020 at 6:40 pm #1184242hi we use woocommerce
February 16, 2020 at 7:33 pm #1185004can you help solve the problem ??
February 17, 2020 at 4:40 am #1185069Hi Playsystem,
1. The same as what Rikard said, the description shows in the description tab (this is woocommerce default behavior), if you want it to show near the price put the content in Product Short Description. I think woocommerce just wants to show the summary above then full description in the Description tab.
2. Please do as what Rikard asked, we will need steps on how we can reproduce this issue since we can’t reproduce it on our end. :(
Best regards,
NikkoFebruary 17, 2020 at 7:09 pm #1185367I don’t understand what richard means. the product is set to public but the description is not visible. on other products it works well but on some it does not work. can I send you logins and access passwords so you can register yourself?
February 18, 2020 at 5:05 am #1185526Hi,
Thanks for the update. Please send us all necessary login details in private, along with a detailed description on how to reproduce the problems you are having. Please try to be as detailed as possible when describing the problems, also include screenshots highlighting the problems if possible.
Best regards,
RikardFebruary 19, 2020 at 2:13 pm #1186046to which email should I send login and password?
February 20, 2020 at 8:34 am #1186250Hi Playsystem,
You can use this email: (Email address hidden if logged out)
But the login and password should be posted in the Private Content (it’s the field below when you type your reply)Best regards,
NikkoFebruary 20, 2020 at 4:48 pm #1186404this email you sent doesn’t work. go back this message comes out
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
February 22, 2020 at 7:26 am #1186913Hi Playsystem,
Please don’t email that email address, you can use it as an email address for the account you’ll make.
Can you please do the following instead:- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoFebruary 24, 2020 at 5:05 pm #1187401ok I did as you explained
this is the link :
attented your answers
- This reply was modified 4 years, 8 months ago by Nikko. Reason: secure private link
February 24, 2020 at 6:04 pm #1187448Hi Playsystem,
We can login now with the link you gave.
Let’s go back to this question 2-if I modify a product it becomes UNAVAILABLE even if the quantities of the product are in stock
I tried to modify the description in the product (I returned it back immediately after checking) and the product did not become unavailable.
Can you provide an instruction on how we can reproduce the issue?Best regards,
NikkoFebruary 25, 2020 at 5:06 pm #1187772This reply has been marked as private.February 28, 2020 at 5:21 am #1188708Hi Playsystem,
I apologize my words may have caused misunderstanding, I’ll have to rephrase it (it’s a double negative).
I tried to modify the description in the product (I returned it back immediately after checking) and theproduct did not become unavailable.product’s availability is still correct
I could not find any issue, may there are some steps I need to do to reproduce the issue.
I tried to check again, but I’m seeing this error:Warning: count(): Parameter must be an array or an object that implements Countable in /home/playsyst/public_html/desja.it/wp-content/plugins/feedaty/lib/FeedatyWebService.php on line 136 Warning: Cannot modify header information - headers already sent by (output started at /home/playsyst/public_html/desja.it/wp-content/plugins/feedaty/lib/FeedatyWebService.php:136) in /home/playsyst/public_html/desja.it/wp-includes/pluggable.php on line 1265
Best regards,
NikkoFebruary 28, 2020 at 6:45 pm #1188887This reply has been marked as private.March 2, 2020 at 4:13 am #1189305Hi Playsystem,
Can you try to disable debugging on your site? so it hides the warnings.
You can do this by changing this code in your wp-config.php file (located in the root folder of your site or public_html):define( 'WP_DEBUG', true);
replace with:
define( 'WP_DEBUG', false );
Hope it helps.
Best regards,
NikkoMarch 11, 2020 at 1:58 pm #1192280This reply has been marked as private.March 12, 2020 at 5:03 pm #1192683Hi Playsystem,
I tried to recheck your site again, however, I could not access it.
Can you give us access again?Best regards,
NikkoMarch 22, 2020 at 8:14 pm #1195294This reply has been marked as private.March 23, 2020 at 4:37 pm #1195510Hi Playsystem,
Thanks for giving us access again.
I have checked the product page that you mentioned: https://desja.it/prodotto/braccialetto-unisex-pietra-giada-agata-verde-e-crisantemo-alexis/
And I found out that it has some unnecessary tags which caused it not to display.
To fix it, you’ll need to go to those product pages that has its content that’s not showing and choose Text instead of Visual in the content editor to see this (div tags and remove it).Best regards,
NikkoApril 12, 2020 at 1:59 pm #1203087i have a new problem with my theme, it has become very slow in the beckend. I thought it was a server problem and I contacted the user but they had it like this: -I examined the reported problem by installing the Query Monitor plug-in on your website and you can use it to verify that the administration slow loading times are required for missing dependencies of the current theme.
Try using another theme, reinstall the current one or by contacting the theme provider to resolve the reported issues.
Can you help me solve the problem?
April 15, 2020 at 6:05 am #1203846Hi Playsystem,
Sorry for the late reply. I tried logging into your site but the token is not working anymore, please renew it or post regular login details in private.
Also, do you still have the Query Monitor plugin active on the site? If not then please install and activate it. You could add this plugin as well to see if it gives you any additional insight: https://wordpress.org/plugins/p3-profiler/
Best regards,
RikardApril 22, 2020 at 3:49 am #1205991I installed the Temporary Login Without Password plugin again
April 22, 2020 at 4:10 am #1205998do you need anything else?
April 22, 2020 at 9:39 am #1206090Hi Playsystem,
I tried to login again in the temporary login link you gave but the token has already expired, please check.
Best regards,
Nikko -
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