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Howdy,
Both image hotspots and tooltips will not display on a page I’m trying to put together.
From digging around the forum and not having had issues with this on other sites, I’m assuming that there’s a custom code or plugin conflict, but I couldn’t track it down.
Can you give a hand? Thanks!
Hey raisonbrands,
Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.6.3.1) to see if that helps please? The update to 4.6.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardThanks for the response and sorry for the delay on my part!
The client is scheduled for an update in a month (and won’t want to pay for it before then) so I’ll check out your solution once we cross that bridge.
Thanks again!
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