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  • November 1, 2019 at 3:19 pm #1153068
    CB
    Guest

    Hi,

    We have just acquired a client whose WP site is built around the Enfold theme, and which makes use of the Avia layout tool.

    Q1. They are using version: 4.0.6, and as far as I am aware, have not paid for support options – how much will it cost for them to upgrade to the latest version?

    Q2. They are experiencing problems with the interaction between the WP Gutenberg editor and Avia.
    We have tried using the ‘classic editor plugin’ to revert the editor back to how it was, but there are still problems editing the custom fields. Does the latest version of Enfold work OK with the Gutenberg editor?

    Q3. They have 7 or 8 related sites, some of which appear to be in a WP Multisite setup. We are waiting for access to the remaining sites, but it would seem that they are all using the Enfold theme – would this require an individual upgrade licence payment for each site?

    thanks in advance

    November 2, 2019 at 6:05 am #1153192
    Rikard

    Hey CB,

    Thanks for reaching out. So your client doesn’t own any licenses for the sites? If so then you would need to purchase a valid license here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990/. The license if valid for life and 6 months of support is included in the price.

    After you have a license then you will need update manually to the latest version of the theme (4.6.3.1), please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

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