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  • October 29, 2019 at 12:54 am #1151965
    andras

    Hi,

    After updating to 4.6.3.1, I still have issues with the Instagram widget.

    It still displays:

    Only visible for admins:

    Instagram has returned invalid data.

    Any fix for this?
    Thanks,
    Andras

    November 1, 2019 at 12:01 pm #1152979
    Ismael

    Hey andras,

    Thank you for the inquiry.

    The widget is not working right now because Instagram disabled database scraping without authentication, which is the method currently used in the widget. Unfortunately, the latest Instagram API is not available in the theme yet. Please try to use one of the following plugins temporarily.

    // https://wordpress.org/plugins/wp-instagram-feed-awplife/
    // https://wordpress.org/plugins/instagram-feed/

    Best regards,
    Ismael

    January 8, 2020 at 5:22 pm #1171530
    BeeCee

    @ismael

    when will there be an ENFOLD update concerning this, because I don’t want to use third-party non-GDPR ready plugins for Instagram?

    January 8, 2020 at 8:35 pm #1171591
    Victoria

    Hi BeeCee,

    We do not have an ETA for this issue yet, unfortunately.

    Best regards,
    Victoria

    January 9, 2020 at 3:27 pm #1171835
    BeeCee

    What about the release that comes out on Jan 6th?

    January 9, 2020 at 11:18 pm #1172017
    Basilis

    Hi,

    Have you updated?

    Best regards,
    Basilis

    January 10, 2020 at 12:32 pm #1172130
    BeeCee

    I am always updated :)
    I run the latest version from Themeforest: 4.6.3

    A release was announced here in the forum for Jan. 6th – but until now there is no update available.
    Is in the upcoming release this Instagram issue solved?

    January 13, 2020 at 2:22 am #1172611
    Ismael

    Hi,

    The patch should be available in the upcoming days, but there is no exact date yet. The dev team is just polishing some things up. Unfortunately, the new Instagram API is still not available in this patch, so you might have to use a third party plugin temporarily as suggested previously.

    Thank you for your patience.

    Best regards,
    Ismael

    January 14, 2020 at 2:20 pm #1173335
    BeeCee

    thanks, but third-party plugins for Instagram are not GDPR ready, that’s the reason why I prefer the Instagram widget of ENFOLD with its caching option.
    So I will wait until a fix (since in 4.7.1 it is not fixed).

    January 14, 2020 at 9:37 pm #1173650
    Basilis

    Hi,

    Can you give us an account name so we can look into this please?
    I tried for example with my name and everything works good.

    Best regards,
    Basilis

    January 14, 2020 at 10:04 pm #1173674
    BeeCee

    What settings have you used?
    Have you set the widget’s settings to “Cached images” to load them from your server?

    January 15, 2020 at 4:57 pm #1174602
    Günter

    Hi,

    It works with all settings Enfold offers.

    Can you please provide us the user id so we can check from our server?

    We do not have an problems with our test is’s we have. So it is hard to locate and fix the problem.

    As far as I know Instagram has limitations for access. It could be that if you are using a shared hoster this IP address could be blocked because of too much traffic.

    Best regards,
    Günter

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