Viewing 9 posts - 1 through 9 (of 9 total)
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  • October 8, 2019 at 1:53 am #1145973
    CodeSamurai

    I have a website that is not displaying the layerslider on the homepage. I disabled all plugins, removed all custom code from the child theme, and I made sure that the checkbox to hide the slider from mobile is NOT checked. I tried creating a new slider but that didn’t work either. I turned off all caching plugins and turned off all performance options within Enfold so now CSS or JS is being minified, etc. I cleared my iPhone cache as well when turning off all of these options.

    Do you have any ideas as to why the homepage layerslider won’t display? What do you need from me to troubleshoot? I’m including the website URL in the private content section.

    Thanks for the help!

    October 10, 2019 at 2:07 am #1146707
    Ismael

    Hey CodeSamurai,

    The slider in the home page seems to be displaying properly on our end. Is it fixed?

    Thank you for the inquiry.

    Best regards,
    Ismael

    October 10, 2019 at 2:10 am #1146708
    CodeSamurai

    Hi Ismael,

    No, it still doesn’t work on my iPhone or other mobile devices. It works fine on the desktop though. Can you please take another look?

    October 11, 2019 at 5:38 am #1147011
    Rikard

    Hi,

    Thanks for the update. I checked your site on an android device using Chrome and the slider is showing fine there. Does it only happen on Iphone? If so then which browser are you using?

    Best regards,
    Rikard

    October 11, 2019 at 6:10 am #1147023
    CodeSamurai

    I am using iPhone XS Max, newest IOS version, and the Safari web browser. I also tried the Chrome web browser on the same phone. I tried both portrait and landscape mode. I cleared cache on website and phone.I’m not sure what my customer is using but they are having the same issue.

    Would it be possible to investigate today before waiting another 24 hours for a response? I gave a lot of information in my initial ticket and in 3 days the only new piece of information I’ve given was just the web browser I used. I mentioned I tried an iPhone for example initially, did anyone try an iPhone yet?

    Sorry for being frank, but my customer wants this solved ASAP and I’m not sure why this is happening so I really need quick assistance. Thank you!

    October 11, 2019 at 9:06 am #1147059
    CodeSamurai

    I created a new testing website based on the website I sent earlier. I am going to include this new website URL within the private content area.

    What I did for this website is first I copied over the production/live website over. Then I deleted all plugins, removed all custom CSS, deleted the child folder’s functions.php file, and deleted all Layerslider slides. I then created a brand new slide for this website’s homepage. This slide is just using one background image and that’s it. For this website this is no custom code and no plugins now. The only thing this website has is the Enfold theme. This website has the exact same issue on my iPhone where on the homepage I cannot view the single slide.

    Feel free to use this website to test as well. Please let me know what you need to help further testing quickly.

    October 12, 2019 at 1:17 pm #1147336
    Rikard

    Hi,

    Thanks for the update. I’m not sure if it’s related, but maybe this solution could work for your problem as well? https://kriesi.at/support/topic/cookie-consent-bar/#post-1146123

    Best regards,
    Rikard

    October 12, 2019 at 10:51 pm #1147459
    CodeSamurai

    Thank you! That worked like a charm. The issue is definitely related to the cookie bar. The updated code worked. Also, if anyone else reads if you disable the cookie bar that also works. I also noticed the hamburger menu was disabled but with this code that started working as well.

    Thanks again for the help!

    October 13, 2019 at 6:06 am #1147517
    Rikard

    Hi,

    Great, I’m glad that it’s working again and sorry for the problem. This fix will be included in the next version of the theme.

    Best regards,
    Rikard

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