Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 5, 2019 at 6:12 pm #1134568
    Mary Slusser
    Guest

    I do general maintenance a website for a customer. I am not a highly experienced, I only add content, forms, images etc. I am getting an Ajax error, informing me to turn on and also when using Inbound forms, it will allow me to only go so far before showing an error icon. Godaddy informs me there is an issue/conflict with Avia and PHP. I read that that I should download and install your new version, will this resolve those issues?
    We are hosted through Godaddy

    Thank you

    September 7, 2019 at 4:33 am #1135198
    Rikard

    Hey Mary Slusser,

    I see that you are running an old version of the theme, could you try to update to the latest version (4.6.1) to see if that helps please? The update to 4.6.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    September 10, 2019 at 10:03 pm #1136793
    Mary Slusser
    Guest
    This reply has been marked as private.
    September 10, 2019 at 10:12 pm #1136798
    Jordan Shannon

    Hi,

    Did you need additional help with this topic?

    Best regards,
    Jordan Shannon

    September 14, 2019 at 2:18 am #1138255
    Mary Slusser
    Guest
    This reply has been marked as private.
    September 14, 2019 at 10:14 pm #1138410
    Mike

    Hi,
    Sorry I couldn’t login because I don’t see a user name for the site only the url & password, please include.
    But there seems to be a misunderstanding because fixing plugins is outside our scope also, you could try contacting the developers of the site.

    Best regards,
    Mike

    September 15, 2019 at 5:44 am #1138454
    Mary Slusser
    Guest
    This reply has been marked as private.
    September 15, 2019 at 5:45 am #1138455
    Mary Slusser
    Guest
    This reply has been marked as private.
    September 15, 2019 at 5:58 am #1138456
    Mary Slusser
    Guest
    This reply has been marked as private.
    September 15, 2019 at 3:53 pm #1138527
    Mike

    Hi,
    Sorry, this is not correct, the Leads Plugin is not installed with Enfold. Enfold doesn’t install any plugins with any of the demos, there are a couple of demos that we recommend these plugins for some functions:

    You can view all of the demos and recommended plugins in the theme options under Demo Import.
    It looks like your “Leads” plugin is a part of a larger group of plugins called “Marketing” as seen in your Admin toolbar:
    2019-09-15-094932
    These were installed by someone or your webhost, but are not a part of Enfold.

    I hope this helps, Best regards,
    Mike

    September 15, 2019 at 7:56 pm #1138556
    Mary Slusser
    Guest
    This reply has been marked as private.
    September 15, 2019 at 8:33 pm #1138567
    Mike

    Hi,
    We are happy to help.

    Best regards,
    Mike

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