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Viewing 17 posts - 1 through 17 (of 17 total)
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  • September 4, 2019 at 4:56 pm #1133942
    craigriches

    Hi there, I have noticed since the recent update that the Cookies Consent Pop Up Bar doesnt seem to take note of clicking OK. If you visit another page on a website it pops up again meaning you have to click OK on every page you visit which is just plain annoying. IT never used to do that. You could just click it once having landed on the home page and not be bothered again.

    September 4, 2019 at 5:26 pm #1133962
    blueshift

    I am experiencing the same issue, and need an immediate fix. The second button which links to our privacy policy is clickable but does not open the link.

    September 5, 2019 at 8:51 am #1134239
    Chrilles

    Same problem here.
    Happend after upgrading to wp 5.2.3 and Enfold 4.6 – today.
    Your PHP version: 7.1.30

    And this plugin destroys the site: https://wordpress.org/plugins/autoptimize/

    • This reply was modified 5 years, 2 months ago by Chrilles.
    September 5, 2019 at 4:26 pm #1134483
    webservantnaoz

    I’m having this issue as well.
    Every single page you are required to re-consent to cookies.
    I’m turning it off cookie consent until its fixed.

    September 5, 2019 at 9:29 pm #1134614
    blueshift

    Admin, can we get some assistance with this issue? It seems to be more than an isolated incident.

    September 5, 2019 at 10:20 pm #1134620
    Willem-Jan Meijer

    I would strongly suggest reading the description boxes in theme settings, privacy and cookies. It’s all related to GDPR compliancy.

    Small hint:

    [av_privacy_accept_essential_cookies]
    And
    [av_privacy_allow_cookies]

    Although there’s been an update today from 4.6 to 4.6.1 with a fallback for this non-issue.

    September 6, 2019 at 6:18 pm #1135046
    craigriches

    Thanks for your feedback although I find your somewhat cryptic answer with “hints” rather than direct assistance to be a little frustrating as well asa comment about it being a non-issue.
    I did update to 4.6.1 to try to clear the issue but it had no effect. So, have switched it off and took the risk.

    September 8, 2019 at 3:41 am #1135538
    Rikard

    Hi craigriches,

    Updating to 4.6.1 has helped for other users, and it’s working on my local installation as well. Could you post login details in private so that we can try to reproduce the problem on your installation please?

    The answer above which you are referring to was from a user, not from Enfold support.

    Best regards,
    Rikard

    September 8, 2019 at 4:13 am #1135550
    webservantnaoz

    I’ve still got this issue after updating to 4.6.1.
    Every page requires accepting cookies again.

    September 9, 2019 at 4:02 am #1135782
    Rikard

    Hi webservantnaoz,

    I can’t reproduce the problem on your site, I clicked into the page you linked to and accepted the cookies. After that I navigated to these two page, and the cookie notice is not coming up:

    https://www.your.site/multi/new-to-na/
https://www.your.site/multi/faqs/

    Could you try to open the page in an incognito window to see if that works better please?

    Best regards,
    Rikard

    September 9, 2019 at 8:46 am #1135831
    webservantnaoz

    Hi Rikard,
    I’m not getting the error incognito but I am on every page when I’m logged in…
    I’ll try emptying my cookies…
    regards
    Bruce

    September 9, 2019 at 8:51 am #1135835
    webservantnaoz

    And now it works as expected. Sorry I should have tried clearing my cookies as a first option post upgrade.
    Thanks for putting out such a quick fix!

    September 9, 2019 at 12:24 pm #1135950
    Rikard

    Hi Bruce,

    Great, I’m glad that it’s working again :-)

    Best regards,
    Rikard

    September 9, 2019 at 3:37 pm #1136069
    Chrilles

    I am getting this problem in incognito mode.

    September 9, 2019 at 5:55 pm #1136152
    leadingnorth

    I’m having the same issue. I tried reloading the style.css, and nothing, cleared my cookies, still there, tried incognito, VPN, etc. and absolutely no luck.

    September 9, 2019 at 6:11 pm #1136159
    travelmen

    I’m only getting this issue with Chrome, not with Safari or with Firefox…

    September 10, 2019 at 6:43 am #1136378
    Rikard

    Hi forcetechnology2, leadingnorth and travelmen,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site. We can’t help everyone out in the same thread, especially not if you don’t give us something to work with.

    Best regards,
    Rikard

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