Viewing 6 posts - 1 through 6 (of 6 total)
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  • September 2, 2019 at 4:07 am #1132780
    kirkagur

    Hi,
    Ive encountered some critical issues which i cant go on without a fix

    editor isn’t working
    the advanced layout editor constantly loading with the spinning icon. tried to switch between the editors but non of the editors are working.

    homepage is not loading
    there was a layer slider that have disappeared suddenly

    in the recent days, i’ve been trying to find solutions according to the posts regarding these issues –
    one of the first things i’ve done was update to the latest theme version which broke the access to the website – saying page is not exist. 500 error
    after additional attempts with no success, im asking for your intervention

    need your help ASAP,
    tnx

    • This topic was modified 5 years, 2 months ago by kirkagur.
    September 2, 2019 at 1:40 pm #1132975
    Nikko

    Hey kirkagur,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    September 2, 2019 at 2:21 pm #1132995
    kirkagur
    This reply has been marked as private.
    September 3, 2019 at 7:33 am #1133245
    Rikard

    Hi,

    Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.6) to see if that helps please? The update to 4.6 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    September 3, 2019 at 7:57 pm #1133526
    kirkagur

    one of the first things i’ve done was update to the latest theme version which broke the access to the website – saying page is not exist. 500 error

    thus, do i need to update the latest wordpress (5.2.2) before updating the latest theme version ?

    tnx

    September 4, 2019 at 1:40 pm #1133830
    Rikard

    Hi,

    Thanks for the update. I think it would be a good idea if you updated WordPress first and foremost yes. If possible then please update on a staging version of your site before updating the production site.

    Best regards,
    Rikard

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