My ENFOLD registration disappeared - Support | Kriesi.at

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August 20, 2019 at 12:32 am #1129048

Mészáros Tamás
Guest

Hi,

This is a support question, but I CAN NOT SIGN IN TO YOUR SITE, BECAUSE IT HAS FORGOTTEN MAY CREDENTIALS TOTALLY!

I have a registered purchase of Enfold, I have registered token, and on top: on my site I can see that the token validation is successful. However, I can’t update to 4.5.7 because an error occurs (Forbidden), and I can’t raise a support ticket, because your site seems to not remember me at all!

I need ASAP solution!

Thanks,
Tamas

August 20, 2019 at 6:41 am #1129133

Rikard
Keymaster

Hey Mészáros Tamás,

As far as I can see, you are not registered on the support forum with that purchase code. Please try to register here, then open a new thread here.

Best regards,
Rikard

August 20, 2019 at 6:43 am #1129134

Rikard
Keymaster

Hi,

As for your problem; the update to 4.5.x has to be done manually from the version 4.4.1 and below, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

August 20, 2019 at 6:43 am #1129135

Rikard
Keymaster

Hi,

If the problem is with your token, then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

Best regards,
Rikard

August 20, 2019 at 10:22 pm #1129364

mesztomi
Participant

Hi,
I know, that updating from 4.4.1 works only manually. But I’m using 4.5.2 already! As far as I know, it should work from the Enfold menu, within WP. On top: I have re-validated my token in Enfold menu, and it says, that everything works fine.

Now, I have registered to the support forum here. After that I tried the update once again – and it worked!
What could have been the problem? I don’t think, that my registration has made it working…

Thanks,
Tamas

August 21, 2019 at 7:13 am #1129475

Rikard
Keymaster

Hi Tamas,

Great, I’m glad that it started working. The only thing I can think of is that there was something wrong with your token. We’ll keep this thread open in case you should have any further problems.

Best regards,
Rikard
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