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  • July 30, 2019 at 2:40 pm #1123154
    Munford

    I have since restored this site to a backup of version 4.5 but when I updated to 4.5.7
    all the MANY trip pages on this site had broken sidebars & footers.
    this page: https://www.andesworldtravel.com/trips/per-19-jampa-peak-5500-m-and-ausangate-trek/
    looked like this:

    View post on imgur.com

    View post on imgur.com

    View post on imgur.com

    the footer was also broken on pages like this:

    WHEN TO TRAVEL

    see: https://imgur.com/09cqUSf

    I would like to be able to update the theme, but it seems like the “book here” and “contact us” button shortcodes were breaking the pages.
    I know you can’t see the site now with the update, but can you see what might have been happening?
    thanks
    Nancy

    • This topic was modified 5 years, 3 months ago by Munford.
    July 31, 2019 at 9:35 am #1123467
    Rikard

    Hi Nancy,

    We will need to see the problem in question in order to help you out, I don’t think this is a general problems with the version you updated to since we haven’t had other users report the same thing. Could you update on a staging version of the site first maybe so that we can have a closer look at the problem?

    Best regards,
    Rikard

    July 31, 2019 at 10:24 am #1123487
    Munford

    Hi Rikard
    I pointed out the issues I was seeing – a button shortcode in the sidebars and footer seemed to break the layout. I will try to set up a staging site, but it’s a big site to duplicate.
    thanks for your help
    Nancy

    July 31, 2019 at 11:40 am #1123520
    Munford

    here is my staging site below with 4.5.7 showing the same errors (*broken sidebars and footer due to maybe a button shortcode in the widget)
    I see the maps are also not working properly after the update.

    thanks for taking another look.
    Nancy

    • This reply was modified 5 years, 3 months ago by Munford.
    August 1, 2019 at 5:30 am #1123735
    Rikard

    Hi,

    Great, thanks for that. Could you post login details in private as well so that we can have a look at the backend please?

    Best regards,
    Rikard

    August 1, 2019 at 11:22 am #1123856
    Munford

    yes sorry

    August 2, 2019 at 4:49 am #1124025
    Rikard

    Hi,

    Thanks for that, let’s stick to one problem at a time. This is the error you are getting for the maps: https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error. Could you check that the settings for your API key is correct please?

    Best regards,
    Rikard

    August 2, 2019 at 11:21 am #1124131
    Munford

    OK I got the maps working – I have the API in the theme options google services as well as in the maps settings – (they were different since I updated the API for the staging site and forgot to update the maps settings). Should I have the API listed in both places?

    now about the sidebars…
    thanks for your help
    Nancy

    August 3, 2019 at 3:45 pm #1124370
    Victoria

    Hi Nancy,

    I think it makes sense to have the map key only on production since you will be paying for the views on the staging too.

    Best regards,
    Victoria

    August 6, 2019 at 1:00 pm #1125098
    Munford

    ok Any ideas about what is breaking the sidebars and footer?
    seems to be the button shortcode I am using in the widget.

    August 7, 2019 at 11:34 am #1125466
    Ismael

    Hi,

    Thank you for the update.

    We can’t see any issue with the sidebar in the following page. Is it fixed? (see private field)

    Best regards,
    Ismael

    August 7, 2019 at 12:26 pm #1125485
    Munford

    it’s not fixed on my end.
    It still looks like the images in the post above

    4.5.7 update broke my sidebars

    August 8, 2019 at 10:03 am #1125853
    Ismael

    Hi,

    Thank you for the update.

    You should remove your browser cache or try to check the site on another browser.

    This is what we see on our end: https://imgur.com/a/w3sLolq

    Best regards,
    Ismael

    August 8, 2019 at 10:50 pm #1126062
    Munford

    thanks for the info.
    The site looks OK on chrome & safari but not firefox (where I am developing). Cleared the cache.
    What do you see on firefox?

    August 13, 2019 at 7:15 pm #1127372
    Basilis

    Hi,

    I can see it fine, I do believe that this is a cache issue for you as it does happen only on one of the browsers ;)

    Best regards,
    Basilis

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