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  • July 25, 2019 at 10:35 pm #1121987
    moonknight066

    Hello, website is at https://ontargetshootingsports.com
    For instance you can use the front page sliders and see a couple broken images, they should be showing the fallback image but instead the image link location points to maintenance page? When you click the product, the product page properly has the fallback image.
    I don’t know exactly when this started but about 4-5 weeks ago this was not an issue.

    Please Help :(

    • This topic was modified 5 years, 3 months ago by moonknight066.
    July 27, 2019 at 4:59 pm #1122364
    Victoria

    Hey moonknight066,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    July 29, 2019 at 3:57 pm #1122775
    moonknight066

    Here you go

    July 29, 2019 at 8:32 pm #1122904
    Victoria

    Hi moonknight066,

    Best regards,
    Victoria

    July 29, 2019 at 8:42 pm #1122912
    moonknight066

    Thanks Victoria, yes but with this link set as the fallback image, the image is still showing as broken on the sliders and galleries. It only correctly displays on the Single Product page…

    https://tinyurl.com/y28xs8kn

    • This reply was modified 5 years, 3 months ago by moonknight066.
    July 29, 2019 at 9:07 pm #1122934
    Victoria

    Hi moonknight066,

    Where did you set the fallback image?

    Best regards,
    Victoria

    July 29, 2019 at 9:45 pm #1122955
    moonknight066

    Here

    July 30, 2019 at 3:00 pm #1123160
    moonknight066

    I hope you can help on this, it is strange that the fallback was working in the sliders a few weeks ago but not anymore. I’m supposing they are set somewhere in a file that is not taking the new configuration.. no idea. I am a novice.

    The only changes were upgrading the godaddy server so the IP changed but that hasn’t affected anything else, and also we had to re-upload the entire media library, however we are setting a new fallback image and it is still not working. I am guessing it is hardcode somewhere looking for the old image that doesn’t exist.

    • This reply was modified 5 years, 3 months ago by moonknight066. Reason: added reasons
    July 30, 2019 at 6:14 pm #1123210
    Victoria

    Hi moonknight066,

    I am not sure why it does not pick that image anymore. You can, however, add the image to the product that is missing and it will show up.

    Best regards,
    Victoria

    July 30, 2019 at 6:16 pm #1123214
    moonknight066

    Thank you victoria, but that is not an option. There will be many products without images over time and i’d hate for them to have to manually put the image in for products that don’t stream in with an image from their vendor feed.

    August 5, 2019 at 8:20 pm #1124857
    Basilis

    Hi,

    This is not an issue from our theme, so we cant clear state what the problem is, Viktoria has provided a simple solution.

    Best regards,
    Basilis

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