Viewing 11 posts - 1 through 11 (of 11 total)
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  • July 1, 2019 at 7:43 pm #1114958
    fedecorreo

    Hi,
    I have problems with the avia editor.
    When I load a saved template to create a new post, then I can not publish the entry, because the “publish” and “preview” buttons are deactivated (grey color)
    I deactivated all the plugins, but it still does not work.

    http://proyectoeconomico.com/wp-content/uploads/2019/07/proyectoeconomico.jpg

    • This topic was modified 5 years, 5 months ago by fedecorreo.
    July 2, 2019 at 9:15 am #1115091
    Rikard

    Hey Federico,

    I can’t load your screenshot, please post admin login details in private so that we can try to reproduce the problem on your actual installation.

    Best regards,
    Rikard

    July 2, 2019 at 1:48 pm #1115169
    fedecorreo

    Thanks!!

    • This reply was modified 5 years, 5 months ago by fedecorreo.
    July 3, 2019 at 8:12 am #1115364
    Rikard

    Hi,

    Thanks for that, though your site is still not loading on my end. Please see private. Are you blocking some IP ranges maybe?

    Best regards,
    Rikard

    July 3, 2019 at 1:58 pm #1115476
    fedecorreo

    I guess it was the “wordfence” plugin. I desactivated it.. you can login now

    Thanks!

    July 4, 2019 at 7:48 am #1115646
    Rikard

    Hi,

    Thanks for that, though I’m still getting the same error message. I can’t load your site on my end. Is the site actually working on your end?

    Best regards,
    Rikard

    July 4, 2019 at 2:35 pm #1115787
    fedecorreo

    Yes, it works for me. You can’t login or you can’t see the site?

    July 4, 2019 at 2:50 pm #1115796
    fedecorreo

    I’ll give you a new user

    July 5, 2019 at 4:30 pm #1116065
    fedecorreo

    Did you recived the admin login details?

    July 6, 2019 at 6:24 am #1116151
    Rikard

    Hi,

    Thanks for the update. I’m still unable to load your site, but I’ve asked the rest of the team to have a look as well to see if they have better luck than me.

    Best regards,
    Rikard

    July 6, 2019 at 3:34 pm #1116287
    Mike

    Hi,
    Thank you for the login, I was able to create and publish a new test post using the Advanced Layout Builder, and then I was able to edit again. I then tested each of your templates and found only one that would crash the Advanced Layout Builder with this error:

    /wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 403 (Forbidden)

    It is the Informes PE template, the button gives the same error when trying to edit. So this button is corrupt, I tried to debug but couldn’t add the debug code to your functions.php, your site requires it to be added via ftp. Can you add this to line nuber 18, right after the line: if(isset($avia_config[‘use_child_theme_functions_only’])) return; ?

    //set builder mode to debug
add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
	return "debug";
}

    Also please ask your webhost if there is any server rules against the pdf file type. Try editing one of your posts to cause the error just before you contact them so you can tell them a time so they can check the server logs for the error, and hopefully see the cause.

    Best regards,
    Mike

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