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I am using Enfold 3.8 on WordPress 5.2.2. It has been several months since I’ve been asked by my client to add a testimonial, in doing so I find that the text area doesn’t work; it appears to have text from the previous testimonial in the visual and text versions of the box. And when trying to view an earlier testimonial, I also cannot see the text. I would like to have someone look into this for me. My theme says I have the latest version of Enfold, while I see there are newer versions listed on your site. Please advise asap.
Thank you,
Eileen
(Email address hidden if logged out)Hey ekay2618,
Sorry for the problem. 3.8 is not the latest version of the theme, could you try to update to the latest version (4.5.7) to see if that helps please? The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardThanks so much for your help, Rikard. I used the “update theme and plugin” Plugin and managed to update directly from the enfold theme. All is well, so far…
I love the Enfold theme and always appreciate the prompt response to any tech questions.
Cheers,
Eileen
- The topic ‘Problem with Testimonials in Enfold’ is closed to new replies.