Viewing 11 posts - 1 through 11 (of 11 total)
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  • June 10, 2019 at 9:23 pm #1108880
    hartgen

    Hello,
    today I recognized that if there are products in the cart, they are not shown when hovering over the cart-symbol in the top right of the display.
    The number of products in the cart is also not shown.
    Could you please help me?

    Best regards
    Jorg

    • This topic was modified 5 years, 5 months ago by hartgen.
    June 11, 2019 at 5:48 am #1109007
    Rikard

    Hey Jörg,

    Could you try updating the theme to the latest version (4.5.7) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    June 11, 2019 at 9:11 am #1109042
    hartgen
    This reply has been marked as private.
    June 11, 2019 at 2:06 pm #1109140
    Rikard

    Hi Jörg,

    Yes we can help you out with updating, though that error message shouldn’t be happening. Do you know which version of PHP you are running on the server?

    Best regards,
    Rikard

    June 11, 2019 at 3:27 pm #1109183
    hartgen

    Hi Rikard,

    the PHP-Version is: 7.0.33.

    Best regards
    Jorg

    June 12, 2019 at 5:24 am #1109350
    Rikard

    Hallo Jörg,

    I uploaded 4.5.7 to your site and everything seems to be working as it should, I kept the old version just in case you need to roll back. Please review your site.

    Best regards,
    Rikard

    June 12, 2019 at 6:22 am #1109370
    hartgen

    Hello Rikard,

    thanks a lot for updating the theme.

    Unfortunately the behavour of the cart symbol when hovering with the mouse is the same as before.
    Please have a look at thee following screenshot:

    Cart symbol still not working

    Just to make the issue clear:
    When you hover the cart symbol with the mouse, then there should appear a list of products that are in the cart under the cart symbol. Instead of this list there appears a line with a rhombus symbol. That’s the issue.

    The issue will be solved, if the list of products appears under the cart symbol when hovering it with the mouse.

    Best regards
    Jorg

    • This reply was modified 5 years, 5 months ago by hartgen.
    June 14, 2019 at 6:04 pm #1110402
    hartgen

    Hello Rikard,

    how can we proceed?

    Best regards
    Jorg

    June 16, 2019 at 5:04 pm #1110808
    Victoria

    Hi Jorg,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    June 17, 2019 at 11:10 pm #1111169
    hartgen

    Hi Victoria,
    you are right.
    The plugin “Meow Gallery Block” caused the problem. It’s the free version of the “Meow Gallery” plugin.
    I deactivated it and now the behavour of the cart symbol is the same as before.

    Thanks a lot!

    Best regards
    Jorg

    June 17, 2019 at 11:29 pm #1111174
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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  • The topic ‘Cart Symbol in the top right: Products are not displayed’ is closed to new replies.