Viewing 22 posts - 1 through 22 (of 22 total)
  • Author
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  • June 6, 2019 at 12:46 pm #1107919
    matelko2003

    Hi team

    would you please be able to assist me with 2 errors I am seeing and not able to solve?

    1. Failed to initialize plugin: sp_shortcodes_button
    2. Warning: Use of undefined constant minor – assumed ‘minor’ (this will throw an Error in a future version of PHP) in /nfsmnt/hosting1_1/0/f/0ff097d1-582c-4c8a-8cd3-3e96ceeb312a/klubaktivnehomyslenia.sk/web/wp-config.php on line 7

    ANother issue I see is that LayerSlider is not visible anymore on mobile devices..

    Website http://www.klubaktivnehomyslenia.sk

    Thanks a lot!
    Martin

    June 7, 2019 at 5:32 am #1108142
    Rikard

    Hi Martin,

    I don’t think those problems are related to the theme, but you can try to update to the latest version (4.5.7) to see if that helps. The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    June 17, 2019 at 11:53 am #1110987
    matelko2003

    Hi Rikard
    I followed the instructions but that didn’t help. Any other suggestions please?

    Problem is I can’t make the back-up to work as well, so want to avoid deletion of whole theme folder..

    June 17, 2019 at 3:11 pm #1111030
    matelko2003

    I am now also not able to upload any pictures/media in the advanced Avia editor, so got to even worse state after performing the steps recommended.
    Could you please advise how to back-up the site before deletion of folder theme and how to re-upload the folder theme?

    Thanks
    Martin

    June 18, 2019 at 11:08 am #1111262
    Rikard

    Hi Martin,

    I’m not sure what you have used to backup your site so I can’t really provide instructions for that, are you using a plugin or some other method?

    If you should need any further help then please include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    June 18, 2019 at 12:33 pm #1111280
    matelko2003

    Hi
    I am using plugin BackupGuard plugin.
    Please find the login admin details attached.

    Main issue is now that I can not upload or change any pictures in AVia Layout Builder.
    Second issue is the PHP error related message appearing also the LayerSlider is not visible in mobile version.

    Thanks a lot

    June 18, 2019 at 12:37 pm #1111281
    matelko2003

    please use this login, previous message contains incorrect user.

    June 18, 2019 at 6:50 pm #1111411
    Victoria

    Hi matelko2003,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    June 24, 2019 at 3:26 pm #1112935
    matelko2003

    Hi team

    the plugins deactivation didnt help – anyway we haven’t installed any new plugins for past 2 years..

    Main issue is now that I can not upload or change any pictures in AVia Layout Builder, also I am not able to update any plugins.
    Next issue is the LayerSlider is not visible in mobile version and also the PHP error related message appearing at the top of the website:
    “Warning: Use of undefined constant minor – assumed ‘minor’ (this will throw an Error in a future version of PHP) in /nfsmnt/hosting1_1/0/f/0ff097d1-582c-4c8a-8cd3-3e96ceeb312a/klubaktivnehomyslenia.sk/web/wp-config.php on line 7”

    June 25, 2019 at 5:51 am #1113113
    Rikard

    Hi,

    Thanks for the update, though that is not a theme file. What exactly is on line 7 in the file in question? Also, does the same message appear if you change to another theme? You could try to disable debug mode in WordPress as well: https://codex.wordpress.org/WP_DEBUG

    Best regards,
    Rikard

    August 19, 2019 at 4:13 pm #1128946
    matelko2003

    Hi team

    may we please try to focus on the most critical problem we have currently – when I access Avia Layout Builder, and I try to add file from MEDIA library or upload new local file to Library, this doesn’t work – message says the file upload failed, in case of trying to choose an existing Library file, when I try to add picture from AVia Layout Builder, the Library itmes never appear on the screen for me (screen gets stuck..).

    Any other issues described in previous posts are not so critical, please help us to fix the critical one related to MEDIA picture elements..

    Thanks a lot
    Martin

    August 20, 2019 at 5:27 am #1129104
    Rikard

    Hi,

    I get this when trying to login to your site:

    Due to protection of web servers from repeated attacks, we were forced to restrict access to administrative interface of web pages to selected countries. If you are currently in a foreign country, please sign in to WebAdmin, proceed to your domain management and disable this GeoIP filter in CMS section.

    How can we access your site?

    Best regards,
    Rikard

    August 20, 2019 at 10:42 am #1129181
    matelko2003

    Hi Rikard /team

    I have turned off the filter, please try to access now.

    Thanks a lot
    Martin

    August 21, 2019 at 5:47 am #1129423
    Rikard

    Hi Martin,

    I’m pretty sure this isn’t theme related, you could verify that by changing to one of the default themes to see if the the same thing happens then. Also, what is on line 7 in your wp-config.php file? Did you try to turn off debug mode in WordPress like I suggested earlier in this thread?

    Best regards,
    Rikard

    August 22, 2019 at 11:48 am #1129958
    matelko2003

    Hi Rikard

    I have checked in wp-config file and to me it seems that debug mode is off:
    define(‘WP_DEBUG’, false);

    Also, I checked line 7 of config file and it contains the following code:
    define(‘WP_AUTO_UPDATE_CORE’, minor);

    Thanks a lot
    Martin

    August 22, 2019 at 4:36 pm #1130028
    Victoria

    Hi Martin,

    Did you get it working for you or do you need more help?

    Best regards,
    Victoria

    August 23, 2019 at 5:04 pm #1130407
    matelko2003

    hi Victoria
    no, it still doesn’t work, main issue is that I am not able to upload any media (pictures) via Advanced AVia Layout Builder..

    Thanks
    Martin

    August 23, 2019 at 5:59 pm #1130448
    Victoria

    Hi matelko2003,

    Can you switch to the default theme and see if the issue persists?

    Best regards,
    Victoria

    August 26, 2019 at 12:21 pm #1130947
    matelko2003

    Hi Victoria
    this is really strange, but when I go to the THEMES in my Admin, I see 0 themes (either installed or WP.org themes)..
    SO I do not have any way to change really..

    Any other thoughts please?

    Thanks
    Martin

    August 26, 2019 at 4:08 pm #1131015
    matelko2003

    Hi team
    I managed to change to flat theme and issue still persisted, I have now changed back to Enfold.
    Although I know you will claim this is not theme related, infact it is preventing us from using the Theme fully, so is there any way or any other forum that would be able to help on this PICTURE upload issue?

    Thanks
    Martin

    August 26, 2019 at 7:46 pm #1131087
    matelko2003

    Hi team
    the issue was solved after updating the line 7 of wp-config file from
    define( “WP_AUTO_UPDATE_CORE”, minor)
    to
    define( ‘WP_AUTO_UPDATE_CORE’, ‘minor’ );

    we can proceed to close this ticket.

    Thanks a lot
    Martin

    August 27, 2019 at 6:00 am #1131200
    Rikard

    Hi Martin,

    Great, I’m glad that you found the problem and thanks for sharing. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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