changes in backend do not appear on frontend - Support | Kriesi.at

Viewing 11 posts - 1 through 11 (of 11 total)

Author

Posts
May 3, 2019 at 10:29 am #1096841

Naturreporter
Participant

I change text on pages in the backend. If i use the preview, they are correctly shown. But going to the webite, they have disappeared and the old version is shon. What to do.
PS: I erased the browser cache several times.

May 4, 2019 at 6:49 am #1097092

Rikard
Keymaster

Hey Naturreporter,

Thanks for the login details, on which page is this happening and what content is not showing?

Best regards,
Rikard

May 4, 2019 at 9:18 am #1097133

Naturreporter
Participant

Dear Rikard,
thanks for your help. It ist he same problem on all pages. If I change anything in the text, it does not appear. Seems like the changes are not transmitted to the website?
Refgards,
Naturreporter

May 5, 2019 at 12:37 pm #1097398

Rikard
Keymaster

Hi,

Thanks for the update. I see that you are running an old version of the theme, could you try to update to the latest version (4.5.6) to see if that helps please? The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

After you have updated then try to activate the Classic Editor in the main page of the theme options.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

May 5, 2019 at 2:32 pm #1097440

Naturreporter
Participant

Hi,
sorry, but the problem still remains. I exchanged the theme folder by using FTP. I refreshed the theme. i created an envato Token..tried to upgrade- but failed.
What to do?

May 6, 2019 at 5:40 am #1097581

Rikard
Keymaster

Hi,

Sorry for the problem, we can help you out with updating if you can’t manage it yourself. We need FTP login details if you should need help, along with a verification that you have backups of the site in case something should go wrong.

Best regards,
Rikard

May 6, 2019 at 6:28 pm #1097775

Naturreporter
Participant

This reply has been marked as private.

May 7, 2019 at 8:48 am #1097994

Rikard
Keymaster

Hi,

Thanks for that, I tried logging in but I’m not sure if the user is correct? The login didn’t work.

Best regards,
Rikard

May 7, 2019 at 9:16 am #1098004

Naturreporter
Participant

This reply has been marked as private.

May 7, 2019 at 5:46 pm #1098143

Naturreporter
Participant

Hi,
I tried again the upgrade and this time I succeeded. So thanks for now. I´ll come back to you, when problems turn up.

May 8, 2019 at 4:56 am #1098260

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working and sorry for the problem. We’ll keep this thread open in case you should have any further problems.

Best regards,
Rikard
Author

Posts

Viewing 11 posts - 1 through 11 (of 11 total)

You must be logged in to reply to this topic.