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AuthorPosts
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May 2, 2019 at 5:57 pm #1096536
the update installing does not work, it says that the update package does not exist any more.
Please help
KR,
Victoria- This topic was modified 5 years, 6 months ago by Victoria.
May 3, 2019 at 7:45 am #1096765Hey Victoria,
The update to 4.5.x has to be done manually from version 4.4.1 and below, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardMay 3, 2019 at 7:55 am #1096769Hello Rikard!
Thank you for your reply!
I have currently the version 4.5.4…
Is it possible that you would do it for me? Should I buy a support ticket? Or how much does your help cost? I am not such an advanced user unfortunately.Looking forward to hearing from you
Regards,
VictoriaMay 4, 2019 at 5:40 am #1097070Hi Victoria,
We can do it for you and our support is free as long as you have a valid license and support. We need access to your site if you need help though, please post details in private. Also, did you add a token to the backend so that you will receive automatic updates? https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardMay 6, 2019 at 11:19 am #1097661Hello Rikard,
thank you!
>> Also, did you add a token to the backend so that you will receive automatic updates? https://kriesi.at/documentation/enfold/theme-registration/
Yes, I did.
Anyway I have this sentence:
>>We checked the token on 2018/11/01 17:36 and we were able to connect to Envato and could access the following information….So I am not sure about all these things and ask you friendly for help.
Thank you!
KR,
VictoriaMay 7, 2019 at 5:49 am #1097940Hi Victoria,
Thanks for that, though I could update your theme successfully from the backend under Enfold->Theme update. You token seems to work as expected. Please review your site, it’s running the latest version now.
Best regards,
RikardMay 7, 2019 at 8:26 am #1097981Thank you very much :-)
May 8, 2019 at 4:49 am #1098253 -
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