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Hi,
I read through a lot of post with this topic and implemented the solutions, but it still does not work. Can you please have a look. Thanks. The code looks good, but I don’t get events send.
Regards
SaschaHey SaschaBallach,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHi SaschaBallach,
Thank you. Have you tried the solution posted here
Best regards,
VictoriaHi Victory,
yes, I tried this first. But on the research I lerned, that I have to use ga send instead gap.push. So I looked for other solutions. The one I implemented should work, but doesn’t.
Best regards
SaschaHi,
Thanks for the update.
Did you generate a Google Analytics snippet? I didn’t find that snippet in the Enfold > Google Services > Google Analytics Tracking Code field.
// https://developers.google.com/analytics/devguides/collection/analyticsjs/
You need to use the ga function if you chose to use that snippet. And don’t forget to create event goals.
// https://developers.google.com/analytics/devguides/collection/analyticsjs/events
Best regards,
IsmaelHi Ismael,
thanks for your reply.
Yes, I have the google analytics snippet. I use Google Analytics Monster Insights for this. I also have other events, they also work as expected. Only the event of the contact formular is not working. In the code it looks everything fine. But it does not work. I don’t see an event in Google Analytics.
Best regards
SaschaHi Basilis,
the monster insights plugin creates the code depending on the settings. You can find the code in the source code of the page. Press Strg-U to get the source code (don’t know whether it works in all browsers) and have a look for “MonsterInsights”. It should be in line 48. There the code starts. In line 131 it ends.
In line 379 starts another code to track all outgoing links. It is working as expected. And it makes no problem. I tried to track the contact form with and without this code and both variations did not work.Best regards
SaschaHi,
Thanks for the update.
There is a script error somewhere in the page. We can see it in the console, but the error doesn’t point to anything specific. Did you add any custom scripts in the page?
(index):353 Uncaught SyntaxError: Unexpected identifierWe also checked the analyics snippet and found out that the tracking is disabled for certain user role.
<!-- Note: The site owner has disabled Google Analytics tracking for your user role. --> var mi_no_track_reason = 'Note: The site owner has disabled Google Analytics tracking for your user role.';Is that intended?
Best regards,
IsmaelHi Ismael,
yes, that is intended. So a loged in user is not tracked. If you logout, you will get the normal tracking.
I couldn’t find a the google analytics script, perhaps in other scripts. As I told you, other events are tracked as expected, only the contact form is not tracked.
Regards
SaschaHi,
have you enabled the tracking debugger to see where the issue can be located?
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
Basilis
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