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We have created a submenu that does not reduce to burger menu. I just disappears. The top menu is responsive. Can you help?
Hey meditativeroots,
We apologize for the delayed response.
The credentials doesn’t on the popup login window that shows up, please check.Best regards,
NikkoHi,
Thanks for the details. Which menu exactly are you referring to? Please note that the burger menu will only contain the elements which are in your main menu.
Best regards,
RikardHi Jane,
Thanks for that, I misunderstood what you meant initially. I see that you are running an old version of the theme, could you try to update to the latest version (4.5.6) to see if that helps please? The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHi meditativeroots,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Which page should we be looking at? I am seeing the 404 in the main page.
Best regards,
VictoriaHere you go.
Another issue we’re having, if you don’t mind, is that a contractor who started our most recent redesign put the child theme files into a subdir in the child theme’s folder. Thus, our folder structure is:
– wp-content
— themes
— enfold-child
—- backup-files
—– (theme files)When we try and move the files one dir up, into their “proper” default location, our site breaks, which is why you saw a 404 earlier. We asked Flywheel to relocate the files, and they thought they were successful, moving them via ftp, but they didn’t realize the site broke.
Lastly, possibly related as it goes back-and-forth with working or not… our Media Preview images are broken. They _were_ working, but I’m not sure which change affected things.
Help!!!
…and thank you!!!
Hi meditativeroots,
The child theme has to be in the themes folder. Please move the backup files out of the WordPress installation.
Best regards,
VictoriaI tried to describe that we tried to move the files, but then the site broke (you experienced the 404 on the home page).
The theme files are here:
– wp-content
— themes
— enfold-child
—- backup-files
—– (theme files)We tried to move them here:
– wp-content
— themes
— enfold-child
—- (theme files)That’s when they broke. Can you explain why the site would break if I moved the files?
Hi launchmoxie,
Wordpress knows that it has to look for the theme files in the themes folder and the child theme has to be next to enfold. Enfold and the child theme have to be in the themes folder and backup files outside WordPress installation.
Best regards,
Victoria
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