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Posts
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Dear support
we are running current enfold version 4.5.5 and we are using WPDM Downloadmanager. We now noticed an issue with new enfold version. We got several pages which include a shortcode from WPDm to create a download button. Like this example page:
We placed them within text-blocks. If we do this now the shortcode crashes the layout of the page. Before update it was no problem to do that. Other shortcodes like caldera looking normal.
Any way to fix that? Thanks in advance
Marc
Hey Marc,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoDear Marco
find attached in private reply login data. Page to test: https://www.l-mobile.com/layout_inhalt/landingpage-webcast-vorlage-3-reduzierter-inhalt/
Thanks in advance for your help Marc
UPDATE –> we tried to update our homepage with events from our calendarize it! plugin, this shortcode also causes problems. Seems something went wrong when shortcodes are used from these two plugins.
–> and it only happens at new pages or pages we wwant to edit. Pages which already have shortcodes are not affected.
Best regards Marc
Hi @Basilis
no we did`nt. Plugins running before updating enfold without problems.
Best Regards Marc
Dear support
UPDATE: Well done! We now noticed another problem with new enfold versions ( we now running 4.5.6 in hope that this would have fixe the problems. But surprise surprise we noticed another issue ( maybe there since 4.5.5 we do not know ).
No mobile breakpoints and views are working below 989px on custom post types –>
Examples:
working WP pages –>
https://www.l-mobile.com/interaktiv/kontakt/
working WP posts –>
NOT working custom post types –>
ALL custom post types were broken, pages and posts working on mobile views.
Summary of the update –>
1. custom post types on mobile not working
2. problem with enfold merge and css background images ( we now changed asset-manager.class.php to fix it )
3. WPDM buttons and calendarize it shortcodes for calendars not working
…….
@Basilis we received a answer from WPDM Downloadmanger, they think it is a css issue with the theme and their WPDM button addon. We can change the use of the shortcodes to another way but that fixes only 1 problem at all…..Best Regard Marc
@support: Please have once again a look to fix the problems. Also please send use enfold version 4.5.3 to fix it temporary if there is no fast solution from your side.
Hi!
Thanks for the update.
The elements are not responsive because their containers are rendered outside the main wrapper. We are trying to set the builder to debug mode to enable the shortcode parser but we keep getting an error during update. Please set the builder to debug mode and then update the CPT items.
Just add this code in the functions.php file:
//set builder mode to debug add_action('avia_builder_mode', "builder_set_debug"); function builder_set_debug() { return "debug"; }You can also try this script to relocate the containers inside the main wrapper.
function ava_enqueue_custom_script() { if ( wp_script_is( 'avia-default', 'registered' ) ) { wp_add_inline_script( 'avia-default', " (function($){ (function() ) { var grid = $('body').children('.av-submenu-container, .avia-section, .av-layout-grid-container, .av-tab-section-container, #footer, #socket'); $(grid).appendTo('#wrap_all #main'); var child = $('.avia-section, .av-layout-grid-container').find('.avia-section, .av-layout-grid-container, #footer, .av-submenu-container, #footer'), parent = child.parents('.avia-section, .av-layout-grid-container'); child.insertAfter(parent); }(); })(jQuery);" ); } add_action( 'wp_enqueue_scripts', 'ava_enqueue_custom_script', 9999);}Regards,
IsmaelDear @Ismael
thank you for your help. We add both code to our enfold-child functions.php. Relocating the containers seems not to be working. I added you two images of backend edit. One of of wp standard page (seite) and on of a custom post type (referenz). Page shows a additional field to show parser info.
You wrote above
then update the CPT items
How to update them?
Thanks for supporting Marc
Dear @Ismael
one more error –> This is our code within a boxzilla pop-up
Boxzilla Pop-Up –> it shows normally a pop-up with a enfold button to a register page. This pop-up is placed within custom post type “infothek”. But now the boxzilla box appears in frontend without button and button has moved within the footer of the page.
Best Regards Marc
Hi,
How to update them?
Edit the post and then click the “Update” button. That should automatically repair the shortcodes. If it doesn’t work, please post the FTP details in the private field so that we can do further debugging. We will also tag our developers on this thread.
Best regards,
IsmaelDear @Ismael
we try, but no change on custom post types. . FTP-Login in private field.
Any updates on the other related issues maybe?
1. WPDM buttons and calendarize it shortcodes for calendars not working
2. post type “infothek”. But now the boxzilla box appears in frontend without button and button has moved within the footer of the page.Best Regards Marc
P.S.: I try to ask several times for the 4.5.3 version of enfold. I now got the files — in worst case will we be able to roll back the theme if we overwrite new theme files with 4.5.3 or will it not work?
Hi,
A rollback to 4.5.3 should be possible without problems. With FTP delete the complete enfold folder and upload version 4.5.3.
We have released a beta version with Fixes that might solve your problems – see private content.
Can you try this before the rollback please.Disable all Enfold compression settings during testing.
Best regards,
GünterDear @Günter
with this beta ALL viewports of custom post types are broken –> also on desktop view. I created a staging site with the beta. If you want I can give you login data for testing. We will now roll back running page to 4.5.3.
Best Regards Marc
Dear @Günter
we are not able to roll back enfold. If we do we receive some errors in dev console and no js relevant items (layerslider, masonry element, etc.) are loaded.
Uncaught SyntaxError: Invalid or unexpected token greensock.js:18 Uncaught SyntaxError: Invalid or unexpected token layerslider.kreaturamedia.jquery.js:13 Uncaught SyntaxError: missing ) after argument list (index):1 Uncaught SyntaxError: Invalid or unexpected token at layerslider.transitions.js:13 avia-snippet-lightbox.js:153 Uncaught TypeError: links.not(...).addClass(...).magnificPopup is not a function at HTMLDivElement.<anonymous> (avia-snippet-lightbox.js:153) at Function.each (jquery.js:2) at n.fn.init.each (jquery.js:2) at HTMLBodyElement.<anonymous> (avia-snippet-lightbox.js:149) at Function.each (jquery.js:2) at n.fn.init.each (jquery.js:2) at n.fn.init.$.fn.avia_activate_lightbox (avia-snippet-lightbox.js:142) at Object.$.avia_utilities.avia_ajax_call (avia.js:61) at HTMLDocument.<anonymous> (avia.js:44) at i (jquery.js:2)Can we fix that? 4.5.6.1-beta-1 is not working –> broken CPT page Currently we went back to 4.5.6.1 to keep site running, but all CPTs are broken.
Thank you in advance for your help Marc
Hi,
Since 4.3 there is a new filter to register CPT for ALB: avf_alb_supported_post_types (see function AviaBuilder::get_supported_post_types() ).
You can remove the avf_builder_boxes filter. You might consider to use the avf_metabox_layout_post_types if you need the layout meta box.
Can you try to update this and check?
Also try to disable all enfold compression and any caching plugin as a first step.
Also save the theme options again.If you can create a WP admin accout for your staging site would be fine.
Also enable the debug mode please: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode
And also link to the page with troubles.
Thank you.
Best regards,
GünterDear @Günter
thank you for your answer but we are at the moment not sure what to do? We are still on 4.5.6.1 because we can not roll back to 4.5.3 without js errors. We disabled all enfold compression and WP fastest cache. Still all cpts are broken. you can see there:
and so on…. all cpts are broken noe both on mobile and desktop
As it seems there are only a few elements now
Since 4.3 there is a new filter to register CPT for ALB: avf_alb_supported_post_types (see function AviaBuilder::get_supported_post_types() ).
You can remove the avf_builder_boxes filter. You might consider to use the avf_metabox_layout_post_types if you need the layout meta box.
Can you try to update this and check?
–> where should we do this on 4.5.6.1 or 4.5.3 also how to do that? maybe you can give us more advice.
Send you login data in private reply. they are working on live page and staging site. Please note –> both pages are on 4.5.6.1. there is another staging page which is still on 4.5.3 which is working. please do not overwrite this on.
Thanks for support Marc
Dear @Günter
a BIG thank you! this was right solution as we see. We replaced the code for cpts in our functions.php with this code:
function my_alb_supported_post_types( array $supported_post_types ) { $supported_post_types[] = 'mitarbeiter'; $supported_post_types[] = 'munkatarsaink'; ............more cpts return $supported_post_types; } add_filter('avf_alb_supported_post_types', 'my_alb_supported_post_types', 10, 1);As I can see this fixed the broken layout problem. Once again very good work Günter! You made my day! Will see how I could fix the problem with the WPDM shortcode.
Best Regards and thanks for your help Marc
Hi,
Thanks for the feedback and posting the code for the community.
Let us know, when you need further assistance.
Best regards,
Günter
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