Viewing 19 posts - 1 through 19 (of 19 total)
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  • January 31, 2019 at 3:38 pm #1061017
    lovrov

    Hello, I am having a problem at my website. Something really weird is happening, some of my text boxes on my pages are just not showing. I see that when I use seperator that sometimes text boxes just dissappear, but on some pages I removed seperators and text boxes still doesn’t show. Can you please log into my website and check what is going on. I will show you on an example:
    website https://www.mel-dent.si/medicinska-estetika/heart-lips-zapeljive-mladostne-ustnice-2/ is missing two of bottom text boxes.

    Please check and reply to me soon.
    Thank you, Lovrov

    February 2, 2019 at 6:43 pm #1062038
    Vinay

    Hey lovrov,

    A plugin conflict may be one of the reasons for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    February 4, 2019 at 9:58 am #1062551
    lovrov

    Hey Vinay,
    I have disabled all plugins at once at plugins section. Than I checked pages if the textboxes appeared, but they didn’t. Can someone of Enfold team log in with the info I sent you in private section in first post and check? I had updated wordpress theme like 2 weeks ago, because google maps. But the problem with textboxes is still here.

    Thank you for your time,
    Lovrov

    February 7, 2019 at 9:18 am #1063933
    lovrov

    Hello, I’m just reminding you to check my website. I bought 6months extra support just for this case.

    Lovrov

    February 7, 2019 at 5:22 pm #1064194
    Victoria

    Hi Lovrov,

    Best regards,
    Victoria

    February 7, 2019 at 5:26 pm #1064198
    lovrov

    Hi Victoria,
    I am really sorry, we had to change the link. Here are the links of pages that have this problem:

    Podočnjaki – laser

    Ustnice – laser

    3D pomlajevanje obraza – laser

    Best regards,
    Lovrov

    February 8, 2019 at 5:47 pm #1064688
    Victoria

    Hi Lovrov,

    I see all the text there.

    Could you please attach some screenshots of the issue or tell us the steps to reproduce?

    Best regards,
    Victoria

    February 11, 2019 at 9:23 am #1065353
    lovrov

    Hi, Victoria,
    I don’t think you checked the website. You can see texts and pictures on websites, but if you check backend you can see that there are missing texts or pictures. I am adding screenshots.
    backend – https://prnt.sc/mjezgh
    frontedn . https://prnt.sc/mjeznw
    As you can see in the backend there is textbox with pictures and in the frontend it shoult be before “KOLIKO OBISKOV OBSEGA METODA LIPLASE?” but it’s missing.

    Best regards,
    Lovrov

    February 11, 2019 at 8:57 pm #1065663
    Victoria

    Hi Lovrov,

    Thank you for clarifying.

    Best regards,
    Victoria

    February 12, 2019 at 4:26 pm #1065985
    lovrov

    Hi Victoria,
    I don’t think that is it, but I’m giving you another example in private section.

    Best regards,
    Lovrov

    February 15, 2019 at 5:03 am #1067275
    Ismael

    Hi,

    Thanks for the update.

    The text blocks are not displaying properly because of this css code.

    #main > div.main_color.container_wrap_first.container_wrap.fullsize > div > main > div > div > div.flex_column.av_three_fourth.flex_column_div.av-zero-column-padding.first.avia-builder-el-0.el_before_av_one_fourth.avia-builder-el-first > section:nth-child(8) > div {
    display: none !important;
}

#main > div.main_color.container_wrap_first.container_wrap.fullsize > div > main > div > div > div.flex_column.av_three_fourth.flex_column_div.av-zero-column-padding.first.avia-builder-el-0.el_before_av_one_fourth.avia-builder-el-first > section:nth-child(7), #main > div.main_color.container_wrap_first.container_wrap.fullsize > div > main > div > div > div.flex_column.av_three_fourth.flex_column_div.av-zero-column-padding.first.avia-builder-el-0.el_before_av_one_fourth.avia-builder-el-first > section:nth-child(10), #main > div.main_color.container_wrap_first.container_wrap.fullsize > div > main > div > div > div.flex_column.av_three_fourth.flex_column_div.av-zero-column-padding.first.avia-builder-el-0.el_before_av_one_fourth.avia-builder-el-first > section:nth-child(13) {
    display: none !important;
}

    What is that for?

    Best regards,
    Ismael

    February 15, 2019 at 2:52 pm #1067461
    lovrov

    Hi,
    Thank you for finding this! Is this in style.css file? I need to remove it, if it’s only 6 lines of code. I would like to copy these lines of code to notepad and than remove it and check the difference. I just need to be sure, where you found this code, can you tell me exactly where is it?
    Thank you so much!

    Best regards,
    Lovrov

    February 18, 2019 at 6:34 am #1068140
    Ismael

    Hi,

    The css code is inside the Enfold > General Styling > Quick CSS field, if I am not mistaken. Let us know if you need anything else.

    Best regards,
    Ismael

    February 18, 2019 at 9:20 am #1068201
    lovrov

    Hi,
    I am sending you screenshot in private area, it’s not in quick css in general styling. Could you be so helpful and please check again where this code is, so I don’t remove some other code. Thank you so much for your time.

    Best regards,
    Lovrov

    February 19, 2019 at 8:05 am #1068800
    Ismael

    Hi,

    The site is not loading properly now. Is the server down? Please check the code inside the child theme’s style.css file.

    Best regards,
    Ismael

    February 19, 2019 at 9:24 am #1068838
    lovrov

    Hi,
    the site is working just fine, I commented the code you said is doing this, but nothing changes. I added screenshot in private area. Can you please fix this, we need to fix this as fast as possible.
    Best regards,
    Lovrov

    February 20, 2019 at 8:32 am #1069299
    Ismael

    Hi,

    Thanks for the update.

    The text blocks are now visible. Have you tried to remove the browser cache? (see private field)

    Best regards,
    Ismael

    February 20, 2019 at 9:09 am #1069320
    lovrov

    I see it now, I had to open it in another browser because of the cache. Thank you very much!

    Best regards,
    Lovrov

    February 20, 2019 at 5:55 pm #1069584
    Victoria

    Hi Lovrov,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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