Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • January 30, 2019 at 12:59 pm #1060459
    danfersolutions

    Hello guys

    i have some issues in order to update a template.

    I just installed a template under djferr.com

    When i modify the data the 1st time everthing is ok, meanwhile if I made any additional change, when i press “save” this change start a loop in a saving process and updating, and i lost all the changes.

    Thanks

    January 31, 2019 at 10:32 pm #1061275
    Victoria

    Hey danfersolutions,

    Is it happening in all browsers? Can you please check Chrome and check the devtools console for the JavaScript errors.

    Best regards,
    Victoria

    February 1, 2019 at 12:40 pm #1061503
    danfersolutions

    Hi Victoria,
    I already tried with the Firefox and you saw the video. I also try it with IE, and i can see the website, but i cannot open the \wp-admin in order to manage the content, however with the Chrome i dont hae any issue so i can update all the times without the “loop”

    Do you have idea how this can happend?

    Thanks again for your help

    Best

    February 3, 2019 at 6:31 am #1062113
    Rikard

    Hi,

    Thanks for the login details, though it seems that Wordfence is locking me out. Could you disable that plugin for now please?

    Best regards,
    Rikard

    February 3, 2019 at 9:06 pm #1062399
    danfersolutions

    Hi Rikard,

    i review the issue and I see your user was disabled. ¿Could you try it again?

    Sorry for the inconvenience

    Best regards

    F

    February 4, 2019 at 12:12 pm #1062626
    Rikard

    Hi,

    Thanks for the update, I can get to the login page now but the login details are not working.

    ERROR: The username or password you entered is incorrect. Lost your password?

    Best regards,
    Rikard

    February 4, 2019 at 8:11 pm #1062834
    danfersolutions

    Hi Rikard,

    I already try to login with the credentials and I able to do it without any error. Can you try it again.

    Sorry for the inconvenience

    Best

    February 5, 2019 at 4:14 am #1062994
    Vinay

    Hi,

    Thank you for sharing the details.

    I checked your site and also created a test page (Link in private).

    I added some test content and tried to save it a few times and it works perfectly fine.

    Are you still facing an issue? If so please mention the exact steps with browser and device details so we can re-produce it on our end and help you better.

    Best regards,
    Vinay

    February 5, 2019 at 9:55 am #1063081
    danfersolutions

    Hello

    yes i continue with the issues, i upload the video again

    Thanks for your help

    February 11, 2019 at 7:44 am #1065331
    Ismael

    Hi,

    Thank you for using Enfold.

    It seems to be an issue with the block editor, so I set the theme to use the classic editor instead. You can find that option in the Enfold > Theme Options panel, right at the very bottom. Let us know if it helps.

    Best regards,
    Ismael

    February 11, 2019 at 8:10 pm #1065637
    danfersolutions

    Hi Ismael,

    seems it works correctly since your change :) so from my side we can close the ticket !!

    Thanks for your help

    February 12, 2019 at 8:57 am #1065841
    Rikard

    Hi,

    Great, I’m glad you got it working and thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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