Update to 4.5.3 - Download Failed: Forbidden - Support | Kriesi.at

Viewing 21 posts - 1 through 21 (of 21 total)

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January 25, 2019 at 8:08 am #1058519

TwistedToast
Participant

We have a valid new personal token, yet when we select update, we get the following error: “An error occurred while updating Enfold: Download failed: Forbidden”

The details above the error look like this:
Downloading update from https://marketplace-downloads.customer.envatousercontent.com/files/259388465/enfold.zip?response-content-disposition=attachment%3B+filename%3Dthemeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip&Expires=1548384106&Signature=tczyBtKQnlUkRh5YOEQBIwGQh8JAkjTh4HPoaE2~joEhr0P6qXHbnZEELZqE4wDOkPTogTwl8elnWhFv1hebAhfthqmmqeIyS8ddUHrrzHMxXzTuE-UPFRE1xbHKXbMyvXbWLRh9hrKtj95RgMxZAqKjZlozUuccMDCWrltf1P3A8mv4ZEgQpmL4M9AQk5yUzsES7DmOF43fToq5q6cRMNl99sRFxmS2KzO8yq~oHw1qtj92jFuu3sHRTk8UpiOmEjgJTZl52H97UTLkNuPBK-N7h4e85xsBVajbjHFv4s2hH2hbhN6jYcaSu0YAggvtrMtwimu8k3LUald9QrfbE2W86AqNDK7vCA~nPTpOqbkdpmH~UZh3tLM4f6k11iDIgPJOjwHicSdGBRKU9kjQ90-ugjaiXpfv7oBOqAKP5N9fidEN0g5w8EpsrZ0MO6u-rFLP7zg4K5tpBp9Oh76OhtbyxvCCTAuapzLpx2OODz-R6I7ubMKXprAUkDrJ1JZ7qZCH-wYaclkNWuXP0fXaX8lrwygW5rypAvEw8hAuXMO2k9WJGSEh5W24lakUqlqo4Vo1wigiW2c9rPUmL8IXI9BU~BH0ZfOFf7BTsa7eRTrLX4ofMJrvKNtz8~s1tVZqTbArn0bunp87zXidyc6GoNJKpkBVkx6vvySckNfCJBI_&Key-Pair-Id=APKAJRP2AVKNFZOM4BLQ…

We are able to download the Theme from Themeforest and install manually, but that requires first removing the previous version, which we do not wish to do

January 25, 2019 at 1:11 pm #1058689

hanssmeijsters
Participant

Same here…

January 25, 2019 at 2:09 pm #1058728

Yigit
Keymaster

Hey!

From which version are you updating Enfold? I tried updating from 4.5.2 to 4.5.3 on my local installation using personal token and it worked fine.
If you are updating from an older version of Enfold, please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/

Regards,
Yigit

January 25, 2019 at 3:31 pm #1058766

Lexa_Dryke
Participant

Hi Yigit,
I’ve already opened a thread about this, but I can answer you. I have the same problem updating from 4.5.2 with a valide token.
Best
Lex

January 25, 2019 at 3:51 pm #1058774

newmediologo
Participant

I have the same issue updating from 4.5.2

January 25, 2019 at 8:54 pm #1058915

caorda
Participant

I have the same issue – 4.5.2 to 4.5.3

January 26, 2019 at 12:17 am #1058952

TwistedToast
Participant

Hi. Trying to update from 4.5.2 to 4.5.3.

January 26, 2019 at 12:19 am #1058953

webcitymedia
Participant

Same issue 4.5.2 to 4.5.3

January 26, 2019 at 12:25 am #1058955

havi
Participant

Same here – but I don’t know if it is because I have already updated the Kinsta Staging area and the token worked there. Should I update via SFTP?

January 26, 2019 at 12:29 am #1058956

tonydobrevski
Participant

Same issue here. Updating from 4.5.2 to 4.5.3

January 26, 2019 at 1:32 pm #1059122

Loes
Participant

Same issue here. Valid new personal token and updating from 4.5.2 to 4.5.3

January 26, 2019 at 1:59 pm #1059130

newmediologo
Participant

These update fails are becoming very boring, expecially for people that manages several sites.. Please Kriesi or Envato fix..

Thanks

January 26, 2019 at 2:45 pm #1059138

OnVisible
Participant

Same issue here. Updating from 4.5.2 to 4.5.3

January 26, 2019 at 3:15 pm #1059140

magnons
Participant

Same issue here. Updating from 4.5.2 to 4.5.3

January 26, 2019 at 3:46 pm #1059147

tjg
Participant

Same issue here. Updating from 4.5.2 to 4.5.3

January 27, 2019 at 7:18 am #1059284

Rikard
Keymaster

Hi TwistedToast,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

For everyone else who it not TwistedToast; please open a new thread and include admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

January 31, 2019 at 1:00 pm #1060945

username_envato
Participant

This reply has been marked as private.

February 1, 2019 at 11:21 am #1061459

Loes
Participant

For your info: after Ismael of the Kriesi team as admin in my site disabled the file compression settings in the Enfold > Performance panel temporarily for another issue, I was able to update to 2.5.3

February 1, 2019 at 2:12 pm #1061549

newmediologo
Participant

@Loes I’ve the compression disabled on all sites and the update fails..

February 1, 2019 at 6:42 pm #1061657

username_envato
Participant

@Loes, thanks that was the right workaround for my update problem either.
But the dasboard didnt recocnize the versions-update: ”Du hast Version 4.5.3 installiert. Aktualisiere auf Version 4.5.3. ”
Nevertheless it works…

February 2, 2019 at 6:09 am #1061866

Rikard
Keymaster

Hi username_envato,

Great, glad you got it working. The notification should disappear after a while, if not then you can try running this plugin in order to clear WordPress transients: https://wordpress.org/plugins/transients-manager/

Best regards,
Rikard
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