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Hi,
we had this problem some month ago:The forms works fine. But since a few days (the date, when the new update form enfold was running) no email arrive.
Do you have an idea, why?
Thank you for your help.
NadjaHi Nadja
I suggest checking the server log (error log) from your website via your hosting company.
You might see some errors there indicating what the problem is.Best
MichaelHi nadjak77,
Did you check server error logs like @michaelh suggested? Otherwise it will be difficult to help you out unfortunately.
Best regards,
RikardHi Nadja
May I ask which hoster you have?
I am pretty sure they should give you access to the logs and to see what is going on at the server where your website is on.What if you call your hoster and ask for it so they can tell you what is in the log? Or they give it to you in written form (by email for example). If they can’t give you access, they should at least be able to tell you (as they must have access to it by themself).
Best,
MichaelThe provider ist 1&1, a managed Hosting Paket.
I phoned the hotline, but they couldn’t help me. They told me, they habe also no access.
Are you sure that it must be the “server error file”?
nadjaHi Nadja
They have no access, really?
Wow that’s very surprising to me.I am not sure if it is the server error file, but at least you might see some more information in it.
If they can’t give you access to it, I would consider changing your hoster. Access to error logs via webhoster is super important as you can see in cases like this.Otherwise it is very difficult for you to find the cause of this issue.
Cheers
MichaelAt 1und1 all available error logs are on your webspace in a folder called “/logs/”. There are PHP-logs, Mail-logs, Access-logs, SFTP-logs, Traffic-logs, etc.
You can access those by logging in via FTP.I found the logs. But there is no error log.
I have:
access, mail, sftp
For what kind of message should I look for?
Thank you
nadjaWe found out another amazing “thing”:
We added some forms on 10.12.2018 und send testmails with the new forms.
The reply-adress was the right email.
After the update (11.12.) the reply-adress was the standard wordpress-email adress. And since this update the mails do not arrive.
Can this have something to do with our problem?Important to know: only the mails from sender with a spf-filter do not arrive.
See my post: https://kriesi.at/support/topic/sent-from-in-form-not-the-mail-from-form/#post-952897Thank you for your help
NadjaHi Nadja
For what kind of message should I look for?
If there are really no error logs, I would check the access.log file and see if you find any errors concerning emails in there. So just search for “mail” within this log file and check if you can find any error messages there.
After the update (11.12.) the reply-adress was the standard wordpress-email adress. And since this update the mails do not arrive.
Can this have something to do with our problem?Did you check the default email address and are you sure the emails do not arrive there? In my opinion, if the emails arrived before (to your specified email address) then they should also be sent out correctly to the default email address.
Important to know: only the mails from sender with a spf-filter do not arrive.
Interesting. I suggest checking how the recipients email address SPF records are setup (if that is done properly). This article might help you.
Best,
MichaelHi,
And this might help as well: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-
Try to set the from address to an email address with your domain name so that the sent emails get through without being filtered as spams or invalid.
Best regards,
Ismael
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