Viewing 15 posts - 1 through 15 (of 15 total)
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  • November 16, 2018 at 6:14 pm #1034515
    web4698

    Hi there,
    I have tried both updating my site via the wp admin adn ftp method. THe wordpress way doesn’t work I get this error: An error occurred while updating Enfold: Download failed. A valid URL was not provided.

    When updating via ft the site breaks and I get a 500 error.

    Please help!

    November 17, 2018 at 9:06 am #1034695
    Rikard

    Hey web4698,

    Sorry for the problem. The update to 4.5 has to be done manually unfortunately, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    Also please read this thread: https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/

    Best regards,
    Rikard

    November 17, 2018 at 8:44 pm #1034783
    LodiPlanting
    This reply has been marked as private.
    November 17, 2018 at 10:38 pm #1034789
    Mike

    Hi,
    @web4698 I have taken a look at your site and I see your WordPress is v4.7 and needs to be v4.9 and your Enfold is v4.0.2
    I also see that your PHP ZipArchive is disabled, which might cause a issue when updating WordPress.
    Please ask your webhost to enable the PHP ZipArchive, and create a full backup using whatever tool your webhost offers, and then include ftp access so we can try updating your theme.

    Best regards,
    Mike

    November 17, 2018 at 10:47 pm #1034790
    Mike

    Hi,

    @LodiPlanting     I have also taken a look at your two sites, which your WordPress is up to date, If you can use your webhost tool to create a full backup, or I’m sure they would be happy to assist, and then include FTP access to your two sites, we can update your theme for you.

    Best regards,
    Mike

    November 18, 2018 at 3:05 pm #1034847
    LodiPlanting
    This reply has been marked as private.
    November 18, 2018 at 4:27 pm #1034858
    Mike

    Hi,
    Thank you for the FTP access, for both sites I renamed your current theme to “enfold-old” then I uploaded the new “enfold” and checked that your site is working correctly. Please also check for yourself.
    Once you are happy you, (or I) can delete the “enfold-old” via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.

    So please check the sites and let us know if there is anything else we can assist with.

    Best regards,
    Mike

    November 18, 2018 at 8:25 pm #1034892
    LodiPlanting

    HI Mike,
    Thanks for your support. Both sites look fine. So please go ahead and delete what’s not needed anymore.

    Having said this. I realise I have two more websites that don’t update anymore. Probably for the same reasons.
    Can you help me again with these websites?

    November 18, 2018 at 9:17 pm #1034898
    Mike

    Hi,
    That’s good to hear, please include the ftp access for the next two sites.

    Best regards,
    Mike

    November 18, 2018 at 9:21 pm #1034899
    LodiPlanting
    This reply has been marked as private.
    November 18, 2018 at 10:11 pm #1034912
    Mike

    Hi,
    OK, Please clear your browser cache and check the sites.

    Best regards,
    Mike

    November 19, 2018 at 9:49 pm #1035340
    LodiPlanting

    Thanks Mike. I could update easily now. Thanks again!

    November 20, 2018 at 6:02 am #1035427
    Mike

    Hi,

    @LodiPlanting     We are happy to help.

    @web4698 is there any assistance we can offer, or is your issue resolved?

    Best regards,
    Mike

    November 30, 2018 at 9:48 pm #1039430
    web4698

    Yes it worked thanks!

    November 30, 2018 at 11:10 pm #1039442
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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