Viewing 14 posts - 1 through 14 (of 14 total)
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  • November 13, 2018 at 3:41 am #1032855
    topergarden

    Hi there,
    Just updated to 4.5 via ftp and am getting a white screen on every page, including wordpress backend. Please help!

    November 13, 2018 at 1:24 pm #1032997
    Rikard

    Hey topergarden,

    Please try to completely delete all the theme files via FTP, then try to upload the new version again: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    November 13, 2018 at 9:31 pm #1033177
    topergarden

    Hey Rikard,
    Tried that, but it didn’t work. Also tried disabling plugins through wordpress before re-installing. Any other ideas?
    Thanks!

    November 14, 2018 at 7:08 am #1033362
    Rikard

    Hi,

    You are getting an internal HTTP ERROR 500 error which is a very general error message. Maybe you could try to restore the site from a backup and then perform the update on a staging version of the site first?

    Best regards,
    Rikard

    November 14, 2018 at 7:23 am #1033368
    topergarden

    Thanks Rikard,
    Unfortunately I don’t have a backup. If I remove the Enfold theme, I can at least get into the WordPress dashboard. Do you have an earlier version of the theme I can try rolling back to? I was on 3.x beforehand but could try something more recent.

    November 14, 2018 at 7:46 am #1033370
    Mike

    Hi,
    I have attached v4.0.7
    but please check your PHP version to ensure you are using at least v5.6

    *Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

    November 14, 2018 at 8:21 am #1033376
    topergarden

    Thanks Mike,
    Yes, I’m running 5.6.

    I’ve installed 4.0.7 and all is working well again. Thanks!

    Cheers,
    Chris

    November 14, 2018 at 9:03 am #1033385
    Mike

    Hi,
    That is good news, are you going to try updating again?
    When you updated did you delete the old enfold folder first, or did you try to overwrite the old enfold folder?

    Best regards,
    Mike

    November 14, 2018 at 10:49 pm #1033721
    topergarden

    I’ve tried updating again, and get the same result. And yes, deleted the old enfold folder then uploaded new one.

    November 15, 2018 at 4:43 am #1033758
    Mike

    Hi,
    Please include a admin login & FTP access in the Private Content area so we can investigate further.

    Best regards,
    Mike

    November 15, 2018 at 8:00 am #1033812
    topergarden

    Thanks Mike. Details in private.

    November 16, 2018 at 4:03 am #1034242
    Mike

    Hi,
    Thanks for the login, but unfortunately I was unable to login to your site or your FTP, please check your WordPress login.
    As for the FTP, I got the success message for the login, but then it said it couldn’t get the directory list.
    Please see Private Content area.

    Best regards,
    Mike

    November 16, 2018 at 5:00 am #1034259
    topergarden

    Sorry, WordPress details corrected in private section.

    November 16, 2018 at 6:45 am #1034296
    Mike

    Hi,
    Thanks for the WP login, I see your PHP version is 5.2.17
    Please update this to at least v5.6, after you update your PHP on your server please check on your site at:
    WordPress > Dashboard > LayerSlider > Options and click “System Status” and look under “Server Settings”
    Please let us know when you have done this and I will update your theme if you wish.

    I was not able to login via FTP even with a NZ VPN, Please see the screenshot in Private Content area.
    To update I will try to use your webhost file manager via cPanel

    Best regards,
    Mike

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