Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 30, 2018 at 12:50 pm #1027970
    r_sch

    Hello,
    I have an problem whith the media-upload dialog on the frontend while using the Enfold theme. The Media-Upload dialog was not displayed after clicking on an “Add Media” button on an BuddyForms-Dialog. No error masage was shown. On the backend it works properly.

    I have tried this already:
    – deactivate all plugins (except the BuddyForms plugin)
    – deinstall cache plugin
    – activate the normal enfold thema (I use an child-theme)
    – re-rename the wp-content folder (from “cms”)
    – On the Performance options: Always load all elements and disable CSS and Javascript file merging and compression.

    The only way the Media-Upload dialog was working was to activate an other wordpress thema (twenty seventeen). Then it works.
    Thats also the reason way I’m not reaching out to the BuddyForms support.

    In the private content you find the site url and login crecentials. Keep in mind, that the “Add Media” button was only visible after you have logged in.

    Thank you very much for your help,
    kind regards,
    Reinhold

    • This topic was modified 6 years ago by r_sch. Reason: Add some informations
    November 2, 2018 at 7:50 am #1029057
    Ismael

    Hey r_sch,

    Thank you for using Enfold.

    I can’t get in to the site using the login credentials above. Please check the info carefully and contact the plugin author for additional help.

    Best regards,
    Ismael

    November 2, 2018 at 8:52 am #1029072
    r_sch

    Hey Ismael,
    sorry for the invalid login.
    Please try the credentials down below.
    Thank you and best regards,
    Reinhold

    November 6, 2018 at 3:23 am #1030149
    Ismael

    Hi,

    I would like to apologize for the late response. I managed to log in to the site but I’m not sure why the upload button is not working. I don’t see any errors in the console and the button doesn’t respond or anything. Please try this code in the wp-config.php file:

    define('CONCATENATE_SCRIPTS', false );

    You may need to contact the plugin author for additional help.

    Best regards,
    Ismael

    January 9, 2019 at 11:58 pm #1052128
    vidordesigns1

    Hi r_sch.

    Were you able to make it work?

    January 10, 2019 at 12:15 pm #1052306
    Ismael

    Hi,

    Have you tried to add the suggested code above? You have to put it in the wp-config.php file.

    Best regards,
    Ismael

    March 15, 2019 at 3:14 pm #1079153
    r_sch

    Hi,
    the problem was still there! I have tried your suggestions.
    The BuddyForm support tell me that they will make improvements by an update.
    But also the update (latest versions of BuddyForm, WP, Enfold) don’t solve this problem.
    To bring it to work was on the way to be very urgend now.
    Thank you for your help

    March 18, 2019 at 3:37 pm #1079919
    Ismael

    Hi,

    Thanks for the update.

    We would like to help you solve this issue, but we are not familiar with the plugin’s code, so it is very unlikely that will be able to solve this immediately. Please ask the plugin author for any hint or info that they can provide in regards to the issue.

    Best regards,
    Ismael

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