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  • #1024181

    THE ANSWER IN THE UPDATE WAS:

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    Download dell’aggiornamento da …

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    There was an error during the Enfold update: The download was not successful. Problem by downloading the theme
    Thank you for your kind reply
    Raffaella

    #1024185

    Same here

    #1024301

    Hi,

    Sorry for the problems. Please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    Best regards,
    Rikard

    #1024415

    Hi Raffaella and Richard

    Please follow this step by step guide here for a manual update via FTP (which is the best solution in my opinion right now):
    1) Make a full backup of your website using a backup plugin.
    2) Safe the backup somewhere outside from the webserver of your website (e.g. on your local computer or in any cloud storage you trust).
    3) Sign out from your WordPress website.
    4) Go to your themeforest account, sign in and download the updated Enfold v4.5 to your computer. Extract it and search for the file enfold.zip. Extract this file as well to already have your folder ready to be uploaded.
    5) Sign in to FTP or SFTP using FileZilla or any other tool which is able to do that.
    6) Go to the folder ./wp-content/themes and search for “enfold”. If you want, you can download the enfold folder to your computer as well (just in case you want to restore if afterwards which is easier like that than using the whole backup).
    7) Delete the folder enfold via FTP. This may take 5-10min, depending on the server speed obviously.
    8) Wait until it is finished and the enfold folder is gone. If that is the case, upload the “new” enfold folder including v4.5 to your website in the same directory.
    9) Sign in to your WordPress website again and go to the Enfold tab (or the one from your child theme). Scroll down to the tab called Theme Update.
    10) Your current API token will not work anymore as Envato changed some stuff on their API. Therefore you need to remove your current key and generate a new private key as visible in your themeforest account under “Settings” -> “API keys”. Go to https://build.envato.com and follow the steps there. To me, https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#toggle-id-5 was also very helpful (scroll down a bit there to find out about the permissions your private API key needs in order to check for future Enfold updates). Without these permissions it will not work.
    11) After revalidating your new private key within the Enfold update tab, you should see a blue rectangle saying when it could be checked for the last time.
    12) Done!

    I hope this helps!
    Feel free to ask me in case you need any assistance.

    Best regards
    Michael

    #1024565
    This reply has been marked as private.
    #1024672

    Hi francoraffaella,

    Did you read the replies I linked to? There were changes with the Envato API and that means the old code doesn’t work anymore, that means you have to update manually. If you need help doing so then please post admin WordPress and FTP details in private, also verify that you have full backups of the site in case a roll back should be necessary.

    Thanks for helping out @michaelH :-)

    Best regards,
    Rikard

    #1026079

    Rikard, I updated Enfold theme. It’s been meaningful MichaeIH post up here.
    Now, I understand API key will not be used anymore. Instead, we have to have a private Token and I did it, but after pasting the number in the proper space it does not work! I saw I’m not the only one. Is there anything we have to do on more?

    Thanking you.

    Best regards,

    Raffaella

    #1026111

    Raffaella – please go into incognito (private) mode in your browser and then try again.
    This should work properly as Envato sets some cookies which sometimes makes it impossible to accept the key you have entered.

    Good luck,
    Michael

    #1026227

    I’ll try to. Thank you very much, Michael!!

    #1026257

    My issue is that I get this message “Download failed. A valid URL was not provided.”…something I have never seen before. Have not had problems in the past with updates. Does anyone know why this happens?

    #1026275

    Hi AnnWolfMusic

    Have you gone through my post above from October 20, 2018 at 10:16 pm?
    It explains how your issue can be solved.

    Best and good luck,
    Michael

    #1026277
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