Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 26, 2018 at 10:22 am #1014632
    Sietskedehaan

    Hi!

    I using the Onetrust GDPR cookie bar, but all it seems to do in Enfold is push the page down. And the bar does not appear.

    There are no error messages,

    This is the test page: https://sietskedehaan.com/test
    Who knows this problem and know a way around it?

    Thanks in advance,

    Sietske de Haan

    • This topic was modified 6 years, 7 months ago by Sietskedehaan.
    September 26, 2018 at 10:59 am #1014653
    Rikard

    Hi Sietske,

    I’m not sure why you would need a plugin for that, wouldn’t it be better to use the built in theme functionality under Enfold->Privacy and Cookies?

    Best regards,
    Rikard

    September 27, 2018 at 2:20 pm #1015294
    Sietskedehaan

    Hi Rikard,

    Thank you for your swift reply.

    We had a look at Enfold’s cookie solution but it seems like it does not comply (there is implicit consent instead of explicit consent). If this can be changed, please let us know how. In the meantime, we would like to use OneTrust’s solution but as said before, it only pushes the page down. So there seems to be a conflict in code.

    Can you tell me more?

    Greetings,

    Sietske

    September 27, 2018 at 4:41 pm #1015377
    Victoria

    Hi Sietske,

    Can you disable caching and minification for now?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    October 15, 2018 at 5:04 pm #1021659
    Sietskedehaan

    Sorry to give you such a late reply. How does it work to give you access to my website? Just give you my login?

    October 15, 2018 at 9:48 pm #1021838
    Victoria

    Hi Sietskedehaan,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    January 22, 2019 at 5:18 pm #1057321
    Sietskedehaan

    Hi,

    Sorry about the delay.
    Here is the temporary link:

    January 23, 2019 at 4:48 pm #1057803
    Victoria

    Hi Sietskedehaan,

    Can you disable caching and minification for now?

    Best regards,
    Victoria

    January 24, 2019 at 11:52 am #1058110
    Sietskedehaan

    Yes, i have disabled the plugins.

    January 25, 2019 at 12:15 pm #1058636
    Victoria

    Hi Sietskedehaan,

    Thank you.
    Image 2019-01-25 at 12.13.23.png

    Best regards,
    Victoria

    January 25, 2019 at 9:28 pm #1058925
    Sietskedehaan

    The notice does not show, only the empty space. The problem is that it only happens with enfold, not in other themes

    January 30, 2019 at 7:52 am #1060359
    Ismael

    Hi,

    I think the login token has expired. Would you mind regenerating another token?
    Please note that we don’t provide support for third party plugin as stated on our support policy, so you have to keep in touch with the plugin author for additional help.

    Best regards,
    Ismael

    January 31, 2019 at 9:35 am #1060837
    Sietskedehaan

    Yes, well. Your instruction said 4 days, I already made it 7.

    I do realise that you do not provide support for third party plugins, Firstly, it is not a plugin. Secondly, this works with all other themes we have encountered.
    If your GDPR solution were fully compliant we would use that.

    The link can still be used to login.

    February 4, 2019 at 2:37 am #1062448
    Ismael

    Hi,

    Thanks for the update.

    I can reproduce the issue but I’m not seeing any errors in the console. Unfortunately, we are not familiar with their code or how their script works, so it is a bit difficult to debug. Please ask the plugin or the script authors for additional info. Is there any documentation that we can check?

    Best regards,
    Ismael

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