Viewing 11 posts - 1 through 11 (of 11 total)
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  • September 17, 2018 at 4:31 pm #1010830
    weasyweb2015

    hi,

    i’m try to use the partner logo element but if i set 4 column in slide mode, when i move the slider i don’t see the 4 images on the same line

    September 17, 2018 at 11:07 pm #1011018
    Basilis

    Hey weasyweb2015,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    September 18, 2018 at 11:12 am #1011204
    weasyweb2015

    hi,

    please do not make any kind of update of plugin or theme update because this is a live website of a customer of my company

    i made a backup. i have this problem also on another website

    September 18, 2018 at 5:06 pm #1011395
    Günter

    Hi,

    Thank you for using Enfold.

    Please update the theme to the latest version 4.4.1.

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If the problems remain it could be a plugin conflict.

    Try to deactivate all plugins and check – then reactivate one after the other.

    Do not forget to clear server and browser cache – and also disable theme caching of js and css files for testing in Enfold -> Performance.

    I could not to reproduce it on my server.

    Best regards,
    Günter

    September 18, 2018 at 5:17 pm #1011398
    weasyweb2015

    i have other 2 site with the same problem. i deactive all plugin but i not solve the problem

    they are all running 4.4.1

    • This reply was modified 6 years, 2 months ago by weasyweb2015.
    September 19, 2018 at 10:56 am #1011722
    weasyweb2015

    hi, i found the problem.

    in performance settings if i activate disable the blog, partner logo element have this problem.

    if i not active it, all works.

    • This reply was modified 6 years, 2 months ago by weasyweb2015.
    September 19, 2018 at 2:36 pm #1011822
    Victoria

    Hi weasyweb2015,

    Hmm… it’s not supposed to be like that.

    Is this a working solution for you, or not really?

    Best regards,
    Victoria

    September 19, 2018 at 2:48 pm #1011835
    weasyweb2015

    hi,
    yes, this is a working solution for me.
    as i explain, i have many sites running enfold 4.4.1. i tried to deactive all plugin but the problem persist.
    when i tried to uncheck all performance settings i saw that ‘disable the blog’ gave me this problem.
    i checked the other sites and the problem persist also there.
    so i think is a problem of enfold 4.4.1

    • This reply was modified 6 years, 2 months ago by weasyweb2015.
    September 20, 2018 at 1:23 pm #1012293
    Günter

    Hi,

    Thanks for reporting this.

    I am not able to reproduce it on my install. Do you have a staging site where you can reproduce the problem and we can get access to it to check the backend and settings and are allowed to modify settings and plugins ?

    Best regards,
    Günter

    September 20, 2018 at 5:16 pm #1012398
    weasyweb2015

    hi,
    you can check here

    September 23, 2018 at 2:38 pm #1013326
    Dude

    Hi,

    I think I found the bug – please open up enfold/config-templatebuilder/avia-shortcodes/logoslider/logoslider.php and replace

    
wp_enqueue_style( 'avia-module-slideshow-contentpartner' , AviaBuilder::$path['pluginUrlRoot'].'avia-shortcodes/contentslider/contentslider.css' , array('avia-module-slideshow'), false );

    with

    
wp_enqueue_style( 'avia-module-slideshow-contentpartner' , AviaBuilder::$path['pluginUrlRoot'].'avia-shortcodes/contentslider/contentslider.css' , array('avia-module-slideshow'), false );

wp_enqueue_style( 'avia-module-postslider' , AviaBuilder::$path['pluginUrlRoot'].'avia-shortcodes/postslider/postslider.css' , array('avia-layout'), false );

    – this should fix the issue. We’ll include this fix with the next update. I already modified the file on your test server.

    Best regards,
    Dude

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