Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 6, 2018 at 12:50 am #1006376
    blaircomm

    The auto update is not working for Enfold. I have run this theme on many clients for years, this is a first. Currently, I have it active on 4 clients—all sites very complex: ecommerce, real estate, financial, etc.

    Here is the error:

    “Download failed. A valid URL was not provided.”

    I have checked all— purchase code and API are fine. I have time left on maintenance. I tried three doifferent APIs.

    Any ideas other than manual update via FTP?

    Also, are all the bugs out of this version? I had problems last update.

    Thanks.

    — Michael

    September 6, 2018 at 3:18 am #1006395
    Mike

    Hey blaircomm,
    The dev team has identified a possible issue with the Theme Forest updater and has released a fix.

    Best regards,
    Mike

    September 6, 2018 at 7:58 pm #1006802
    blaircomm

    I have done the suggested exactly. The update did not work for me. Here is the error message:

    “An error occurred while updating Enfold: Download failed. A valid URL was not provided.”

    I suppose I can upodate via FTP, I have a child theme.

    — Michael

    September 6, 2018 at 10:14 pm #1006818
    Mike

    Hi,
    Please try updating via ftp.
    Please note that if you update via FTP, you will need to remove the old theme folder, at /wp-content/themes/ ( “enfold” ) first then upload the new “enfold” folder at /wp-content/themes/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Another option is to rename the “enfold” folder at /wp-content/themes/ to “enfold-old” then upload the new version as the folder “enfold”
    Once you have cleared your browser cache and tested that your site is working correctly, you can delete the old folder “enfold-old”.
    If for some reason you want to go back to the old version, simply remove the new folder and change the name of “enfold-old” back to “enfold”

    Best regards,
    Mike

    September 7, 2018 at 2:47 am #1006865
    blaircomm

    I updated it successfully via FTP.

    Thanks.

    — Michael

    September 7, 2018 at 3:15 am #1006873
    Mike

    Hi,
    Glad to hear, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    September 7, 2018 at 3:22 am #1006877
    blaircomm

    Yes. I’m good.

    September 7, 2018 at 6:47 am #1006930
    Rikard

    Hi,

    Thanks for the feedback, I’ll close this for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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