Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 5, 2018 at 11:14 pm #1006364
    designbasis

    Good Evening Folks,

    my current project is now finished and everything works fine with the Enfold-theme,
    except the contact form. I don’t know why, but the mails does not arrive at the
    mail-adresses which are deposed. At my own website the contact form works fine
    with the same settings. So, what is wrong on my new customers site?

    I think you need the login-data to analyse the problem, don’t you? Or are 2 screenshots
    sufficient? Please take a look at the links. And if it’s not enough then please take a
    look into the backend. Thanx for your help!

    And one more thing – the writing and sending works fine, but after sending the mail
    the text in the info-box (screenshot 3) is only big letterd. Why is that so? I want the
    type in normal letters and in a bigger size. How can I make this?

    Best regards
    Carsten

    September 6, 2018 at 4:44 am #1006425
    Ismael

    Hey Carsten,

    Thank you for using Enfold.

    Did you check your spam folders? You may need to change the from address to a WordPress email address. Add this filter in the functions.php file.

     function change_cf_from() {
    return " (Email address hidden if logged out) ";
}
add_filter('avf_form_from', 'change_cf_from', 10);

    Adjust the domain name. If it doesn’t work, try these troubleshooting steps.

    // https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Ismael

    September 6, 2018 at 3:19 pm #1006645
    designbasis

    Hi Ismael,

    thx for your answer! Guess what – nothing helped, but it doesn’t matter. :-)
    Or better say – my provider was the problem! I must set a mail-adress in
    the skript-settings because it isn’t set automatically. My provider says that is
    a security-aspect against spam. So now I know it. ;-) And now you too! :-)

    Maybe it’s good for you to know the name of the provider. He’s called “Host
    Europe“ and he is a german subsidiaries of “Go Daddy”. I tell you that, be-
    cause it’s a very popular provider in germany and maybe there are more cus-
    tomers of Kriesi like me. ;-)

    So ok, the first thing is solved! :-) But what is with my “one more thing“?
    It would be nice, if you can help me with that too.

    Best regards
    Carsten

    September 6, 2018 at 4:25 pm #1006706
    Victoria

    Hi Carsten,

    Glad it is solved and thank you for sharing!

    If you need further assistance please let us know.
    Best regards,
    Victoria

    September 6, 2018 at 4:53 pm #1006729
    designbasis

    Hi Victoria,

    thx for your fast reply!

    As I wrote in my last entry I have no answer to my “one more thing” thing. ;-)
    So please let the thread open that Ismael can answer this. Or maybe you
    too, if you like. :-)

    Best regards
    Carsten

    September 6, 2018 at 5:23 pm #1006749
    Victoria

    Hi Carsten,

    Oh, sorry, I missed that part.

    Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
#top #wrap_all .all_colors h3.avia-form-success {
  text-transform: none;
}

    If you need further assistance please let us know.

    Best regards,
    Victoria

    September 6, 2018 at 5:49 pm #1006757
    designbasis

    Hi again Victoria,

    thx for your superfast answer…perfect!

    The css-snippet works…fine…great! But – how can I make the font a little bit
    bigger? And how can I disappear the frame?

    I look forward to your new answer.

    Best regards
    Carsten

    September 7, 2018 at 9:48 am #1006995
    Victoria

    Hi Carsten,

    Well, will have to send another test email, now I’m spamming you :)

    Here is the complete code:

    
#top #wrap_all .all_colors h3.avia-form-success {
    text-transform: none;
    font-size: 18px;
    border: none;
    background: transparent;
}

    If you need further assistance please let us know.
    Best regards,
    Victoria

    September 9, 2018 at 3:09 pm #1007601
    designbasis

    Hi Victoria,

    thx for your answer and sorry for my late response!
    And one test-mail isn’t spamming. ;)

    The code works fine…great! So, I think we can close this thread.

    Have a nice sunday and see you soon.

    Best regards
    Carsten

    September 10, 2018 at 2:34 am #1007732
    Ismael

    Hi,

    Awesome! Glad we could help!

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Ismael

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  • The topic ‘Contact Form –> Mail does not arrive’ is closed to new replies.