Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • August 31, 2018 at 8:53 pm #1004216
    OnVisible

    Hi,

    Im trying update the theme but it show me this error:

    Ocurrió un error al actualizar Enfold: Descarga fallida. No se ha facilitado una URL válida.

    Could you help me, please?

    Thank you.
    Best Regards.

    September 2, 2018 at 5:50 am #1004563
    Rikard

    Hey OnVisible,

    Sorry for the problem. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 2, 2018 at 11:58 am #1004614
    OnVisible

    Hi,
    I send you the temporary admin login in the private content section.
    Thank you.
    Best regards,
    Fer.

    September 2, 2018 at 5:17 pm #1004671
    Vinay

    Hi,

    I’m unable to access the site backend please check if you are able to access it.

    If you still face the 502 error please contact your hosting company and let us know when the site is up so we can further investigate this issue.

    Best regards,
    Vinay

    September 2, 2018 at 8:36 pm #1004707
    OnVisible

    Hi,

    From what country are you trying to access?

    Regards.
    Fer.

    September 3, 2018 at 7:30 am #1004795
    Rikard

    Hi,

    Please see private.

    Best regards,
    Rikard

    September 3, 2018 at 12:48 pm #1004917
    cincosentidos

    Hi, We have the same probleme.

    Could you help me, please?

    Thank you.
    Best regards,
    Borja

    September 3, 2018 at 1:02 pm #1004922
    Milan

    The best way how to update the theme is over FTP. With this way I never had any issues.

    Do backup and…
    1. disable all caching plugins
    2. delete enfold folder and upload new enfold folder with upgraded theme
    3. enable caching plugins and clear cache

    Best wishes,
    Milan

    September 3, 2018 at 1:44 pm #1004950
    Rikard

    Hi cincosentidos,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Thanks for sharing @Milan, much appreciated :-)

    Best regards,
    Rikard

    September 3, 2018 at 2:15 pm #1004972
    cincosentidos

    I opened it.

    thanks so much.

    Borja

    September 3, 2018 at 2:42 pm #1004986
    Mike

    Hi,
    We have replied to your new thread.
    The dev team has identified a possible issue with the Theme Forest updater and has released a fix.

    Best regards,
    Mike

    September 8, 2018 at 7:53 pm #1007473
    OnVisible

    Solved!

    Thank you very much!

    September 8, 2018 at 8:03 pm #1007476
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Issue with theme update’ is closed to new replies.